Senior Member Relationship Consultant

Job Description

Job Description

The Senior Member Relationship Consultant plays a pivotal role in fostering and maintaining strong, long-term relationships with banking clients by delivering personalized financial solutions and exceptional service. This position is responsible for understanding each member's unique financial needs and goals, providing expert guidance on a wide range of banking products including deposit accounts, CDs, loans, home equity, and consumer lending. The Senior Member Relationship Consultant acts as a trusted advisor, ensuring compliance with bank lending policies while driving consultative sales strategies to support business growth. By leveraging CRM tools and adaptive communication techniques, the role enhances member satisfaction and loyalty. Ultimately, the Senior Member Relationship Consultant contributes significantly to the financial institution’s reputation and success by balancing financial wellness with empathetic client care and exceptional service.

Minimum Qualifications:

• High school diploma or equivalent.
• 3-5 years proven experience as a Bank Teller, relationship banker, or in a similar retail banking role with direct customer interaction.
• Demonstrated knowledge of lending products, loan underwriting, and bank lending policies.
• Strong communication skills with the ability to show empathy and patience when dealing with diverse client needs.

Preferred Qualifications:

• A degree in finance, business, or related field is preferred.
• Proficiency in using Salesforce CRM or equivalent customer relationship management software.
• Previous experience specifically in consultative sales within the finance and insurance industry.
• Training in loan underwriting or financial advising.
• Experience working with home equity and consumer loan products in a banking environment.
• NMLS (have already or will be required to attain within 1 year).
• Certified Notary (have already or will be required to attain within 1 year).
• Certified Credit Union Financial Counselor (can attain here at HawaiiUSA FCU).

Responsibilities:

• Build and maintain strong client relationships by demonstrating empathy, patience, and a deep understanding of retail banking services and lending practices.
• Engage proactively with members through outbound calling and in-person interactions to identify financial needs and recommend appropriate banking products.
• Utilize banking software and customer relationship management (CRM) to track member interactions, manage sales pipelines, and ensure timely follow-up on loan underwriting and account opening processes.
• Conduct consultative sales conversations to promote lending products such as home equity loans, consumer loans, and other financial services in alignment with bank policies.
• Collaborate with internal teams to ensure compliance with bank lending policies and deliver seamless service experiences that enhance member satisfaction.
• Ability to adapt quickly to changing banking regulations and market conditions.

Skills:

The required skills such as Bank Teller experience and knowledge of retail banking enable the consultant to effectively understand and address member needs on a daily basis. Outbound calling and client relationship building skills are essential for proactive engagement and fostering trust with members. Proficiency in Salesforce CRM supports efficient management of member data and sales activities, ensuring personalized and timely service. Expertise in loan underwriting and lending products allows the consultant to provide accurate financial advice and facilitate smooth loan processing. Additionally, soft skills like empathy, patience, and adaptability are crucial for delivering exceptional customer experiences and navigating the dynamic financial services environment.

Minimum Physical Requirements:

• Sitting for prolonged periods at a desk working on a computer or telephone.
• Standing for prolonged periods of time in a stationary position.
• Walking on occasion for up to 2 hours per day.
• Reaching, bending, twisting, turning frequently.
• Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
• We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits And Pay

The expected pay range for Senior Member Relationship Consultant is $26.20 - $28.00 per hour.

We cover 100% of employees with single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

Make a difference one life at a time!

About Company:

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936.

We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations.

We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.