Job Description
Precision, an Official Rolex Jeweler and leader in the luxury timepiece industry, is seeking a detail-oriented Inventory & E-Commerce Manager to own our inventory operations across in-store and online channels. This role is ideal for a tech-savvy professional who thrives in a fast-paced, high-accountability environment and is eager to make an impact in a growing luxury retail business.
Key Responsibilities
Inventory Control
- Receive and process all product intake into POS; manage transfers and reconciliations.
- Maintain real-time accuracy between POS, WooCommerce website, and marketplaces (eBay, Chrono24, etc.).
- Run daily checks to remove sold items, fix mismatches, and update pricing/availability.
- Conduct monthly inventory audits; prepare variance reports and corrective actions.
Listings & Content
- Create and maintain product listings in WooCommerce (photos, descriptions, specs, SKUs, pricing).
- Manage listings on third-party marketplaces (eBay, Chrono24, etc.); monitor performance and compliance.
- Photograph incoming product to brand standards (consistent lighting, angles, editing).
- Collaborate with marketing on promotions, email campaigns, and content updates.
E-Commerce Operations
- Build and manage bulk uploads, data feeds, and mapping between systems.
- Track marketplace health metrics (account health, policies, delivery SLAs) to maintain top-rated status.
- Communicate new arrivals and special orders to internal teams; keep shared tracking spreadsheets current.
Tech Support (Tier 1)
- Troubleshoot basic issues with printers, scanners, logins, browser/POS quirks.
- Coordinate software updates; escalate complex IT issues to vendors when needed.
- Serve as point of contact for digital tools and e-commerce system support within the retail and service teams.
Qualifications
- 2–4+ years of experience in e-commerce operations or inventory management (luxury, jewelry, or hard goods a plus).
- Hands-on experience with WordPress/WooCommerce product management.
- Strong working knowledge of Edge POS or similar inventory systems.
- Familiarity with eBay and marketplace operations (templates, policies, dashboards).
- Proficiency with Google Sheets/Excel (formulas, pivot tables, CSV handling).
- Technical fluency with basic IT troubleshooting (printers, networking, software updates).
- Product photography skills; basic editing in Lightroom/Photoshop or equivalent.
- Highly organized, detail-oriented, and proactive.
Nice to Have
- SEO basics for product listings.
- Experience with HubSpot or CRM integrations.
- Knowledge of watch references, components, or condition grading.
What We Offer
- Competitive salary based on experience.
- Full benefits package including health insurance, PTO, paid holidays, a retirement plan with match, and employee discounts.
- A modern, high-performing workplace with a collaborative, supportive team.
- Opportunity to work with a trusted name in luxury watches and industry-leading technology.
Be Part of a Team That Runs on Precision
At Precision, we value accuracy, efficiency, and smart, solution-driven thinking. If you’re someone who takes pride in keeping systems running smoothly and thrives in a well-organized, fast-paced environment, we’d love to hear from you. This is a great opportunity to take ownership of our digital and inventory operations and be part of a growing team in the luxury retail space!