Job Description
Job Description
Your New Role:
In this dynamic dual-role, you’ll be the backbone and frontline hero of or customer service department. Here’s what you’ll be doing as a Customer Service Representative (CSR).
- Process incoming leads: Process calls that require scheduling for service and collaborate on handling leads from various sources quickly and accurately.
- Facilitate communication: Keep the communication flowing smoothly between the CSR and other teams, updating everyone using the appropriate channels (i.e. email, chat, phone).
- Maintain accurate records: Keep all customer records up-to-date and easily accessible.
- Coordinate efforts: Assist in streamlining service requests, routing jobs accurately, acting as a liaison between CSR and other departments. Handle inbound calls: From both existing and prospective customers with grace and efficiency.
- Make outbound calls: To our valued customers—no cold calling!
- Manage email communications: Both internal and external (inbound and outbound), like a pro.
- Other duties as may be assigned
What’s in it for you?
- Competitive Pay: Earn $19.00 - $22.00 p/hour
- Cool Swag: Get our branded apparel.
- Supportive Environment: Open Door Policy and comprehensive training programs.
- Steady Schedule: Monday through Friday (Shifts range between 7:30AM – 5:00PM)* with a Saturday (7:30AM – 12:00PM)* rotation—because work-life balance matters. * Subject to change based on business and coverage needs.
- Benefits: Medical, Dental, Vision, 401k with matching, and generous PTO to relax and recharge.
This job isn’t for you if:
- You’re not a team player.
- You’re uncomfortable with a fast-paced environment.
- You’re not willing to work Saturdays on a rotational basis.
- You don’t have a valid driver’s license or U.S. work authorization
This job is for you if:
- You have 1-2 years of relevant experience.
- You’re experienced in customer service and task routing.
- You’re driven, organized, and ready to make a real impact.
- You’re proficient with MS Office, PC, and Outlook. Knowledge of Salesforce is a bonus.
- You’re ethical, reliable, well-organized, coachable, disciplined, outgoing, and passionate about health.
- You thrive under pressure and maintain a positive attitude.
- You’re loyal, team-oriented, results-driven, thorough, personable, and prideful in your work.
Ready to dive in? Apply now and join a team that’s changing the world, one drop of water at a time.
Job requirements
- Minimum of 2 years of Customer Service experience
- Minimum of 2 years of call center experience
- Reliable transportation to and from work
- Experience in routing tasks and assignments efficiently
- Availability to work rotating Saturdays is required
- Experience in the Water Treatment and Purification industry is a plus
- Proficiency in MS Office, PC, and Outlook
- Knowledge of Salesforce is a plus
- Must be ethical, reliable, well-organized, coachable, disciplined, outgoing, and passionate about health
- Must remain calm under pressure and maintain a positive attitude
- Must be authorized to work in the U.S.
Company DescriptionAt Angel Water, Inc., we don’t just install and service water purification systems; we’re passionate about educating our community on water quality. With over 40 years of experience and a strong reputation in the Chicagoland area, you'll be part of a team that's recognized and respected. Plus, our commitment to your professional growth means you’re always learning and always improving.
Company Description
At Angel Water, Inc., we don’t just install and service water purification systems; we’re passionate about educating our community on water quality. With over 40 years of experience and a strong reputation in the Chicagoland area, you'll be part of a team that's recognized and respected. Plus, our commitment to your professional growth means you’re always learning and always improving.