Field Operations Technician

Job Description

Job Description

JOB SUMMARY

The Mobile Technician - Field Operations Technician plays a crucial role in delivering exceptional service to our customers by handling the installation, maintenance, and troubleshooting of Otodata devices at customer sites. This position requires a hands-on, customer-focused approach, with a strong emphasis on quality and efficiency. In addition to performing on-site technical tasks, the technician will work closely with the customer service team to ensure seamless communication and prompt resolution of any customer issues. The ideal candidate will possess a blend of technical expertise, problem-solving abilities, and a dedication to delivering a superior customer experience.

RESPONSIBILITIES

• Field Service & Support: Provide exceptional service and customer support during field visits or dispatches, ensuring timely and efficient solutions.
• Workflow Coordination: Ensure work is aligned with the scheduled tasks to maintain smooth and timely operations.
• On-Site Tasks: Oversee all aspects of on-site installations, repairs, maintenance, and testing of equipment, ensuring proper functionality and compliance.
• Troubleshooting & Problem Solving: Diagnose errors or technical issues and implement the most appropriate solutions to ensure optimal performance.
• Reporting & Documentation: Generate clear, detailed, and timely service reports that document work performed, technical issues, and resolutions.
• Process Improvement: Document, develop, and enhance established processes and procedures to improve service efficiency and quality.
• Safe Vehicle Operation: Safely operate company vehicles and utilize field automation systems to optimize workflow and service delivery.
• Protocol Compliance: Follow all company protocols and field procedures to ensure consistency, safety, and high-quality service.
• Team Collaboration: Cooperate with technical teams and share information across the organization to improve service delivery and technical support.
• Relationship Building: Foster positive relationships with customers, vendors, and partners, ensuring productive and successful interactions.
• Service Feedback: Provide constructive feedback to both internal and external customers to improve service delivery, installations, and overall experience.

SKILLS PROFILES AND REQUIRED QUALIFICATIONS

Education/ Experience/ Certification

• Education:- Required: High school diploma or equivalent.

  • Preferred: Associate's degree or technical certification in a related field (e.g., Information Technology, Electronics, or Engineering).

• Experience:

  • Proven experience in field operations, technical support, or equipment installation and maintenance, preferably in a mobile technician or similar role.

  • Strong troubleshooting experience with electronic devices or IoT technology.

  • Experience in customer-facing roles, demonstrating excellent communication and problem-solving skills.

• Certifications: (Preferred but not required):

• - Certification in technical support, electronics, or a related field (e.g., CompTIA A+, Network+, or equivalent).

  • Valid driver's license with a clean driving record (required for vehicle operation).

  • Have no criminal or judicial record related to the services offered.

  • Previous telemetry or gas industry experience (Asset).

  • Geographic knowledge of United States (Asset).

Skills

• Field Service Expertise: Demonstrated experience in field service roles, with a strong ability to perform installations, troubleshooting, and repairs in a variety of environments.
• Technical Proficiency: Ability to diagnose, test, repair, and service technical equipment, ensuring functionality and compliance with company standards.
• Travel Flexibility: Willingness and ability to travel for fieldwork, including repairs, service calls, and training, with flexibility to adapt to changing locations and schedules.
• Self-Motivation & Responsibility: Strong sense of autonomy, initiative, and accountability in completing tasks and managing responsibilities without direct supervision.
• Adaptability: Comfortable working flexible shifts and adjusting to dynamic schedules and changing work environments.
• Attention to Detail: High level of rigor, precision, and commitment to delivering excellent, meticulous service in all aspects of the job.
• Process Adaptability: Ability to quickly adapt to evolving products, processes, and support procedures, staying current with technical advancements.
• Customer Service Excellence: Exceptional customer service skills, with a sharp focus on delivering positive experiences and maintaining high professional ethics.
• Fast-Paced Environment: Thrives in dynamic, fast-paced work environments, effectively managing multiple tasks while maintaining quality and accuracy.
• Availability for Travel: Ability to travel up to 75% of the time, ensuring readiness for field assignments and customer engagements.