Job Description
Job Description
Do you enjoy helping people, building relationships, and being the calm, knowledgeable voice someone can rely on? Are you comfortable answering phones, speaking with clients, and keeping things organized in a fast-paced environment? If so, you may be a great fit for our Customer Service Representative position at Full Circle Home Inspectors.
In this role, you’ll be the first point of contact for clients—guiding them through the inspection process, answering questions, scheduling services, and ensuring they feel informed and taken care of every step of the way. You will help coordinate inspections, communicate with clients and agents, and provide a professional, friendly experience that reflects our commitment to treating every client like family.
If you take pride in your communication, enjoy staying organized, and want to be part of a supportive, team-oriented company, we encourage you to apply.
Compensation:
$30,000 - $40,000 yearly
Responsibilities:
- Administrative duties in terms of entering orders, emailing reports to clients and agents & assembling brochure packets to be mailed to potential clients/agents.
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints.
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries.
- Create records of customer interactions and follow up to ensure all questions have been answered.
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed.
- Keep track of customer accounts and make updates with new account information as necessary.
Qualifications:
- High school diploma, G.E.D., or equivalent.
- Must possess exemplary interpersonal skills, communication skills, and active listening skills.
- Previous work in a customer-facing position.
About Company
At Full Circle Home Inspectors, we believe every inspection is an opportunity to make a meaningful difference. Founded by husband and wife team Jim and Linda Reynolds, our company was built on treating every client like family and helping people move forward with clarity, confidence, and certainty during the home-buying process. Jim brings over 20 years of remodeling and business experience, while Linda’s background in communication and real estate helps clients feel informed and supported. Since 2018, Full Circle has proudly served Central Florida and continues to grow as a company known for thorough inspections and strong communication. Our core values—timeliness, safe and thorough inspections, integrity, respect, problem solving, and working smarter—guide everything we do. We are a supportive, team-oriented company where inspectors are backed by office staff, scheduling, systems, and training so they can focus on inspections and building long-term careers.