Customer Service Admin (Order Processing)

Job Description

Job Description

Job Summary:
Individual is responsible for processing communication headset orders and taking incoming telephone calls from our customers.
Duties/ Responsibilities:

• Process new Purchase Orders.
• Answer general end-user and dealer questions such as: Product information, Price and availability, technical assistance, Product Complaint, Repair procedure/address, Repair status request.
• Answer customer questions and assist with finding the correct product needed for their application.
• Interact with Sales, Production & Inventory Control, Accounting, Engineering, and Shipping Departments on a daily basis to satisfy our customers’ needs.
• Provide Return Authorization numbers to customers returning product for credit.
• Coordinate Demo Loaner and Shipping Papers.
• Track packages or give tracking numbers.
• Assist walk-in customers.
• Other duties as required.