Program Manager

Job Description

Job Description:\n\nDescription: JOB DESCRIPTION Title: Program ManagerOrganization: Boys and Girls Clubs of San LeandroLocation: School-based SiteDepartment: Programming Reports to: Area Director Direct Reports: Site Operations & Safety Coordinator, KinderCare Coordinators, & Youth Development ProfessionalsExempt Status: Exempt Position Type: Full-Time, On-Site Compensation: $68,640 - $85,000 Position Overview: The Program Manager leads high-quality after-school programming that empowers youth, supports families, and aligns with A.S.E.S. and ELOP standards. This role oversees program operations, staff supervision, and partnerships with schools and community organizations to create a safe, engaging, and outcome-driven environment. Responsible for staff development, program evaluation, and resource management, the Program Manager ensures that youth receive enriching experiences that prepare them for success. By fostering a culture of accountability, continuous improvement, and strong community engagement, this role plays a key part in advancing BGCSL’s mission to inspire and empower all young people to reach their full potential. Our Values in Action:Transformative Leadership: We aspire to transform possibilities into probabilities. By embodying emotional intelligence, vulnerability, and empathy, we foster positive change with humility, authenticity, and continuous self-improvement. What that looks like in this role: Leading with empathy, self-awareness, and a commitment to continuous growth, creating an environment where staff feel supported, empowered, and confident in their roles. Encouraging a culture of learning, collaboration, and adaptability while investing in staff development to cultivate future leaders. Ensuring alignment with organizational values by guiding youth enrichment programming, child supervision, and family engagement. Providing clear direction, feedback, and support to staff, reinforcing high standards for program quality and professionalism.Resilience: We approach every situation with a growth mindset, demonstrating flexibility and courage, reframing challenges as opportunities. We acknowledge our current state, embrace change, and adapt as needed, maintaining a solutions-oriented approach throughout our growth journey. What that looks like in this role: Navigating daily challenges such as staffing changes, behavior management, and program logistics with flexibility and a solutions-focused mindset. Modeling perseverance and adaptability for both staff and students, ensuring program goals remain the priority despite obstacles. Creating a structured yet responsive environment where challenges become opportunities for learning and growth. Maintaining a focus on continuous improvement, using data, feedback, and site observations to enhance program effectiveness.Youth Centered Approach: Every organizational action or maneuver is designed to directly impact and benefit the youth we serve. We value and prioritize the youth perspective, making decisions with a focus on their needs and well-being, rather than adult convenience. What that looks like in this role: Prioritizing student well-being and success by ensuring that curriculum, enrichment activities, and behavior support strategies are designed to meet the diverse needs of youth. Fostering a safe, structured, and engaging after-school environment that bridges the gap between school, home, and community. Actively incorporating student voices into programming, creating a space where all young people feel valued, seen, and empowered. Building strong relationships with school staff, parents, and community partners to align site culture and resources in support of youth development. Essential Functions: Leadership & Program Oversight: Manage after-school site programs, activities, and services to prepare youth for success while ensuring compliance with A.S.E.S./ELOP standards and maintaining a safe, outcome-driven environment. Staff Supervision & Development: Provide leadership to the Kinder Care Coordinator and Youth Development Professionals (YDPs), guiding child supervision, youth enrichment programming, and parent engagement while reinforcing organizational values. Training & Professional Growth: Participate in and occasionally plan meetings, trainings, and organizational events, ensuring staff development and adherence to best practices in after-school programming. Program Evaluation & Continuous Improvement: Utilize CRM (MyClubHub) data, compile monthly reports, and conduct site observations to assess program effectiveness and recommend improvements in collaboration with key stakeholders. Accountability & Performance Management: Supervise staff, ensure adherence to program goals and objectives, administer corrective action when necessary, and partner with HR and leadership to address staff or member-related issues. Budget & Resource Management: Oversee site operations within the approved budget, control expenditures, collaborate with school staff on safety and cleanliness, and contribute to grant writing and reporting for financial sustainability. Community & School Partnerships: Develop and maintain relationships with school administrators, parents, and community organizations, attending faculty and principal meetings to align site culture, goals, and values. Program Promotion & Outreach: Represent BGCSL, promote membership, coordinate program publicity, and maintain ongoing communication with external stakeholders to strengthen engagement and community impact. BGCSL Competencies: BGCSL Core Competencies Description Commitment to Safety & Quality Prioritizing the physical, emotional, and psychological safety of youth, staff, and the community while adhering to established quality standards. In Action:Implements and monitors safety protocols to create a secure environment for youth and staff.Ensures all programs meet compliance standards for A.S.E.S./ELOP grants and organizational policies.Regularly assesses program quality, providing staff with training and resources to maintain high standards. Accountability and Integrity Maintaining high standards of ethical behavior, transparency, and responsibility in all actions and decisions. In Action:Holds staff accountable for program expectations, providing coaching and corrective action when necessary.Models ethical behavior and professionalism, fostering a culture of responsibility and trust.Maintains accurate records of attendance, compliance, and performance metrics to support data-driven decisions. Problem Solving & Decision Making Analyzing complex situations, identifying challenges, developing effective solutions, and implementing action plans that lead to positive outcomes. In Action:Quickly assesses and resolves conflicts between staff, youth, and families to maintain a positive program environment.Develops solutions for staffing shortages, schedule changes, or program gaps while ensuring service continuity.Uses data and staff feedback to refine program operations, enhancing efficiency and impact. Competency Description Communication & Listening Exhibiting clear, empathetic, and effective communication skills while actively listening to others to build trust and understanding. In Action:Clearly articulates program goals, expectations, and changes to staff, parents, and school partners.Actively listens to staff and youth concerns, implementing strategies to improve engagement and satisfaction.Maintains regular communication with site administrators, school officials, and leadership to align programming with educational priorities. Cultural Competency Promoting diversity, equity, inclusion, and respect for all communities served. In Action:Creates an inclusive and welcoming program environment that reflects the diverse backgrounds of youth and families.Provides training and support to staff on cultural sensitivity and equitable youth engagement.Ensures program activities celebrate diversity and promote cross-cultural understanding. Leadership Inspiring, guiding, and influencing individuals and teams to achieve a shared vision and organizational goals. In Action:Inspires and motivates staff to provide high-quality programming and mentorship to youth.Leads by example, fostering a positive, team-oriented culture that values professional growth and collaboration.Provides coaching, development opportunities, and recognition to build a strong and effective team. Teamwork Collaborating effectively with others, building positive relationships, and contributing to a shared goal. In Action:Collaborates with the Area Director, school staff, and community partners to align programming with student needs.Encourages staff to work together, fostering a supportive team dynamic that prioritizes youth success.Steps in to assist with program activities, modeling flexibility and a willingness to support colleagues as needed. Financial Stewardship Managing resources responsibly with an emphasis on sustainability and transparency. In Action:Manages program budgets efficiently, ensuring resources are allocated effectively to maximize program quality.Monitors expenses and seeks cost-effective solutions without compromising program integrity or impact.Collaborates with finance and leadership teams to provide accurate grant reporting and funding compliance. Results Orientation Setting measurable goals, monitoring progress, and delivering high-impact outcomes aligned with the organization’s mission and strategic priorities. In Action:Tracks attendance, program outcomes, and youth progress to assess impact and identify areas for improvement.Sets measurable goals for staff performance, site engagement, and program effectiveness, ensuring continuous growth.Implements program adjustments based on data analysis to enhance student experiences and long-term success. Change Management & Adaptability Navigating, leading, and embracing change effectively while maintaining organizational stability and progress. In Action:Navigates program and funding shifts with a proactive mindset, ensuring staff and stakeholders remain aligned and informed.Adapts to school and community needs by modifying program structures while maintaining alignment with BGCSL’s mission.Leads staff through change by providing clear direction, reassurance, and practical strategies for managing transitions.Requirements: Qualifications & Experience: Required:Bachelor’s degree in education, child development, social work, or a related field OR equivalent experience in youth development and program management.Minimum of 2 years of experience in after-school programming, youth development, or a related field.At least 1 year of experience in staff supervision, coaching, and leadership.Strong understanding of child safety, behavior management, and youth engagement strategies.Ability to build and maintain positive relationships with school administrators, parents, and community partners.Strong organizational skills with the ability to multitask, problem-solve, and adapt to changing circumstances.Proficiency in Microsoft Office, Google Suite, and data management systems (such as CRM or MyClubHub).CPR and First Aid certification (or ability to obtain within 90 days of hire).Ability to pass a background check and meet state-mandated requirements for working with youth. Preferred: 3+ years of experience in youth development, after-school programs, or nonprofit management.Experience working with grant-funded programs and familiarity with A.S.E.S./ELOP compliance.Bilingual in Spanish or another language commonly spoken in the community.Experience with budget management and resource allocation.Training or experience in trauma-informed care and social-emotional learning (SEL).Familiarity with restorative practices and positive behavior interventions.Experience leading professional development or training for staff.Knowledge of community resources and experience in partnership-building with schools and local organizations. Work Environment:The Program Manager will work primarily in a school-based site for the Boys & Girls Club of San Leandro. This role may occasionally require flexibility to accommodate organizational events or deadlines. Key aspects of the work environment include:Frequently required to stand.Frequently required to walk and sit.Frequently required to utilize hand and finger dexterity.Occasionally required to climb, balance, bend, stoop, kneel, or crawl.Continually required to talk or hear.Occasionally exposed to outside weather conditions.Occasionally exposed to bloodborne and airborne pathogens or infectious materials (Communicable diseases in an office environment including COVID-19, common cold, and flu viruses. Negative TB screen required).Noise level in the work environment may vary from light to moderate.The employee must occasionally lift and/or move more than 50 pounds. The Boys and Girls Clubs of San Leandro is committed to diversity and inclusion and is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. We encourage individuals from all backgrounds and experiences to apply. All employment decisions are based on qualifications, merit, and business needs. The above description is intended to describe the general content and requirements for the performance of this job. It is not an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, nor does it change your status as an at-will employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.