Job Description
Job description
Rotor Clip is expanding and our Somerset, NJ location is seeking Customer Service Account Specialist to join our team immediately!
The position requires working 8:30 A.M. – 5:00 P.M., Monday – Friday.
- The Customer Service Team is a key position on all of Rotor Clips customer touchpoints. You’ll be on the phone, managing e-mails, assisting customers with product and order status inquiries. You’ll get to know our product line and become an expert at advising customers.
- A Rotor Clip customer service account specialist will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The target is to provide excellent service to our customers, respond efficiently to customer inquiries, and maintain high customer satisfaction.
We’ll give you the training and tools to perform in a fast-paced, manufacturing environment. This job offers excellent compensation, and an opportunity to grow.
Customer Service Account Specialist Responsibilities:
- Always maintaining a positive, empathetic, and professional attitude toward customers
- Respond promptly to customer inquiries
- Provide customer with accurate, valid and complete information by using the right methods/tools
- Communicate with customers through various channels
- Acknowledge and resolve customer complaints
- Product expert to answer questions efficiently and accurately
- Process orders, forms, and requests timely
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and collaborate with colleagues as necessary
- Identify areas for improvement and provide feedback to improve in customer service department
- Ensure customer satisfaction and provide professional customer support
Customer Service Account Specialist Requirements:
- Ability to resolve customer issues effectively and promptly
- Ability to work with intercompany personnel
- Proficient in Microsoft outlook, excel, and word
- Experience working with customers
Skills and Qualifications
- Strong interpersonal and customer service skills
- Familiarity with CRM systems and practices
- Strong verbal communicator and collaboration skills
- Multitasking and organizational skills
- Time-management skills
- Fast-paced manufacturing experience preferred
Job Type: Full-time
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Somerset, NJ 08873: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift