Client Service Associate (CSA)

Job Description

Job DescriptionSalary: $60,000 $80,000 annually

Role Summary

The Client Service Associate (CSA) provides operational and client service support across Planning, Tax, and Investment teams. This role ensures account activity, tax workflows, money movement, and client communications are handled accurately, promptly, and in compliance with firm and regulatory standards.

This is a structured financial services role requiring familiarity with securities, retirement accounts, money movement, tax documentation tracking, and regulated operational processes. The CSA supports both Planning/Client Account Management workflows and Tax-season coordination while maintaining a high standard of client experience.

Key Responsibilities

Account Operations & Documentation

• Process new accounts, transfers, beneficiary changes, trust documentation, and account maintenance requests.
• Execute and monitor money movement transactions, including wires, EFTs, journals, retirement contributions and distributions, and charitable gifting.
• Maintain accurate and compliant client records in AdvisorEngine/Junxure, custody spreadsheets, and eMoney balance sheets.
• Ensure transactions meet internal timing standards and regulatory compliance requirements.

Tax Workflow Coordination

• Distribute and track electronic tax organizers.
• Organize, scan, categorize, and process incoming tax documents (W-2s, 1099s, K-1s, brokerage statements, etc.).
• Track missing tax information and proactively follow up with clients.
• Support e-file documentation workflows, confirmation tracking, and record retention.
• Coordinate mailing and tracking of completed returns and tax-related correspondence.

Client Service & Meeting Support

• Respond to client inquiries and provide timely, professional support.
• Track and complete follow-up items to ensure prompt resolution of client requests.
• Collaborate with Advisors and Financial Planners to prepare accurate data and materials for client meetings.

Administrative & Operational Support

• Support firmwide administrative functions including phones, mail processing, scanning, and internal communication routing.
• Assist with general operational needs during peak planning and tax-season periods.

Required Qualifications

• Minimum 2 years of experience in financial services, wealth management, brokerage operations, or related industry.
• Experience working with securities, brokerage accounts, or investment account administration.
• Working knowledge of retirement account types (IRA, Roth IRA, 401(k), etc.) and related transaction processes.
• Familiarity with banking and money movement procedures, including wires, transfers, and account funding.
• Ability to recognize, organize, and track common tax documents (W-2s, 1099s, K-1s, brokerage statements, etc.).
• Demonstrated attention to detail and accuracy when handling financial and tax-related information.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a deadline-driven, regulated environment.

Preferred

• Experience in a fee-based Registered Investment Advisory (RIA) firm.
• Associates or Bachelors degree in Business, Finance, Accounting, or related field (or equivalent professional experience).
• Experience with AdvisorEngine/Junxure or comparable CRM systems.
• Experience with Fidelity Wealthscape, Schwab Advisor Center, or similar custodial platforms.
• Experience with eMoney or other financial planning software.
• Familiarity with trust accounts and related documentation requirements.
• Experience supporting structured tax-season workflows.
• Strong organizational skills and ability to follow structured processes.
• High level of discretion when handling confidential financial and tax information.
• Collaborative mindset and ability to coordinate across Planning, Tax, and Investment teams.
• Professional demeanor with a client-focused service orientation.

Schedule

• Full-time schedule, Monday through Friday.
• Additional hours may be required during tax season and cyclical planning periods.
• Hybrid work option available in accordance with firm policy.

Compensation & Benefits
Salary Range: $60,000 $80,000 annually, based on qualifications and experience.

Eligible employees receive a competitive benefits package, including:
Paid Time Off (18 days annually at hire, increasing with tenure)
10 paid holidays plus 1 floating holiday
8 hours of Volunteer Paid Time Off annually
Safe Harbor 401(k) with employer match and immediate vesting
Medical, dental, and vision insurance
Life and disability insurance
Minnesota Paid Family & Medical Leave (private plan)
Professional development and continuing education reimbursement (with approval)
Discounted advisory services for eligible employees
Benefits are subject to plan terms and eligibility requirements.

Equal Employment Opportunity
Stevens Foster Financial Advisors is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, creed, religion, national origin, sex, pregnancy, gender identity or expression, sexual orientation, marital status, disability, age, veteran status, status with regard to public assistance, or any other characteristic protected by federal, state, or local law.