Job Description
Reporting to the Field Service Manager, the Field Service Supervisor is responsible for the day-to-day operations of all Field Service Technicians. Daily operations include but are not limited to assigning
work, tracking progress and measuring performance. This supervisor will need to work closely with
various subject matter experts, managers and supervisors to provide real-time information and support
to technicians in the field.
Essential Functions include the following. Other duties may be assigned.
- Supervise daily activities of Field Service technicians
- Organizes and prioritizes work to meet department and customer demands promptly, accurately, and efficiently.
- Administrative duties
- Performance management
- Resource management
- Training and development
- Project supervision
- Enhancing productivity
Supervisory Responsibility
This position supervises the Field Service technicians.
Position Type/Expected Hours of Work
This is a full-time position. Hours of work are expected to coincide with the Company’s normal business
hours, Monday-Friday.
Required Education and Experience to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- 3-5 years’ work experience as a Supervisor or equivalent.
- High School diploma or equivalent required. Bachelor’s degree or equivalent work experience preferred.
- Detail oriented with excellent written and oral communication skills.
- Demonstrated leadership supervising people.
- Proficient with the Microsoft Office suite
- Ability to think strategically.
- Ability to work independently in a fast-paced environment
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Travel
10% domestic travel to client sites
Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards with occasional visits to customer sites. Environment may vary depending on customer’s location: could include cold or hot weather.