Job Description
Job Description
Job Summary:
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The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.
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Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call
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Gather medical, financial, occupational, and avocation histories during interview.
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Review and edit information collection during the interview for quality assurance purposes.
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Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results.
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Learn the specific requirements stipulated by each client company.
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Respond to the needs and request of clients, staff and management in a professional and expedited manner.
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Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings.
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Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position.
Qualifications:
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HS diploma or equivalent
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Additional Job Details: Please review shifts carefully and include your candidates' shift preferences
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Experience in Life Insurance, Medical Terminology, and Customer Service Experience are preferred.
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Attention to detail, ability to be on the phone and provide great customer service, as this is a concierge level of service.
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Production based and revenue generating call center
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Able to read a script verbatim, including some medical terminology.
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Shift/Time Zone: 7 shifts for 8am-5pm cst; 8 shifts for 9am-6pm cst
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
Company DescriptionSynectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities
Company Description
Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities