Intake & Care Coordination Specialist (In-Office)

Job Description

Job DescriptionTricare Home Health Services Inc. is a locally owned, family-run home health agency that has proudly served the San Antonio community since 1996. We are seeking a reliable, organized, and proactive Intake & Care Coordination Specialist to join our in-office team long-term.

This is a core operations role focused on intake, follow-up, documentation, and care coordination support. The right candidate takes ownership of their work, follows through, and understands that consistency and documentation protect patients and the agency.

Schedule & Location

• In-office position only (San Antonio)
  
  
• Monday–Friday
  
  
• Approximately 30–40 hours per week
  
  
• No field visits
  
  

Primary Responsibilities

Intake & Referral Management (Primary Focus)

• Process new referrals same day
  
  
• Request and follow up on facility records until received
  
  
• Verify insurance and track authorizations
  
  
• Coordinate intake with clinicians and schedulers
  
  
• Ensure no referral or task is left unresolved
  
  

Documentation & Compliance (Non-Negotiable)

• Document all calls, follow-ups, and actions in the EMR the same day
  
  
• Upload and organize patient records accurately
  
  
• Maintain charts that are audit- and survey-ready at all times
  
  

If it isn’t documented in the EMR, it didn’t happen.

Care Coordination & Office Support

When referral volume is low, this role remains productive by:

• Following up on missing orders and signatures
  
  
• Assisting nurses with non-clinical coordination tasks
  
  
• Closing open items in patient charts
  
  
• Supporting compliance and operational needs of the office
  
  

What Success Looks Like

• Referrals are handled promptly and thoroughly
  
  
• Follow-ups are persistent and well-documented
  
  
• Charts stay clean and organized
  
  
• The office runs more smoothly because of your work
  
  

What We’re Looking For

Required

• Experience in a medical or healthcare office setting
  (home health, clinic, hospital, intake, authorizations, or similar)
  
  
• Strong follow-up and documentation habits
  
  
• Comfortable making repeated phone calls
  
  
• Organized, dependable, and detail-oriented
  
  
• Basic computer skills and willingness to learn new systems
  
  

Preferred (Not Required)

• Home health intake or care coordination experience
  
  
• Medical Assistant (MA), LVN, or RN background
  
  
• Insurance verification or authorizations experience
  
  
• Spanish-speaking a plus
  
  

A license is not required. Reliability, follow-through, and willingness to learn are essential.

Growth Opportunity

As the company continues to expand into additional programs and services, there may be opportunities over time to take on expanded responsibilities, based on performance, reliability, and interest.

This role is first and foremost an intake and care coordination position. Growth opportunities are earned through consistent performance.

Compensation

• $22–$25/hour to start, based on experience
  
  
• Opportunity to earn $27–$30/hour after 90 days
  with demonstrated performance and expanded responsibilities
  
  

This Role Is a Great Fit If You:

• Take ownership of your work and follow through
  
  
• Don’t wait to be told what to do — you look for what needs to be done
  
  
• Understand that documentation and follow-up matter
  
  
• Want a stable, long-term role with room to grow
  
  

This role is not a good fit if you:

• Prefer unstructured days
  
  
• Dislike follow-up or documentation
  
  
• Expect advancement without first mastering the core role
  
  

How to Apply

Email your resume to tricarehomehealth@gmail.com
Questions? Call 210-342-7777