Job Description
Job DescriptionWho We Are
The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.
The Road Home is an Equal Opportunity Employer
Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.
We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.
Benefits Summary
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
- Health Care Plan (Medical, Dental & Vision)
- HSA, FSA, HRA (We reimburse part of your deductible!)
- Retirement Plan (403B with TRH contribution and match)
- FREE Life Insurance for employees
- Paid Time Off (Vacation, Sick & 12 Public Holidays)
- One Floating Holiday Per Year
- Free Short Term & Long Term Disability
- Employee Assistance Program
- Free Training & Development
- Tuition Assistance for a wide variety of classes!
- Public Service Loan Forgiveness (PSLF) qualifying agency
Job Summary
The Family Case Manager will provide trauma-informed, guest-driven case management services to individuals who are experiencing homelessness with the goal of helping them achieve stable housing solutions quickly and efficiently. The services provided include identifying and engaging with individuals in The Road Home’s Family Interim Non-Congregate Housing (FINCH) Resource Center and connecting them with resources in the community that will aid in their transition into housing. The Family Case Manager will work within the Resource Center team to identify common barriers faced by individuals in shelter and help with establishing strategies and procedures for addressing needs on a center-wide scale.
*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Location
Family Interim Non-Congregate Children Housing
315 W. 3300 South, South Salt Lake, 84115
Reports to
Family Engagement Supervisor
Position Status
Full-Time, 40 hours
Shift
9am-5pm, Tuesday - Saturday or Sunday - Thursday
Grade, Salary Rate
Grade 6, $18.90/Hour
FLSA Status
Non-Exempt
Housing - Focus
- Help individuals experiencing homelessness get into housing.
- Assist guests in identifying barriers and connect them with appropriate resources in the community. Celebrating and assisting our guests and their belongings to move into their new homes. *
- Use agency vehicles to provide transportation for guests in their pursuit of housing. *
Managing a Case Load
- Assisting our diverse population of guests on your set caseload to establish goals.
- Engage with all guests to connect them with resources and housing options.
- Follow agency guidelines to create healthy boundaries with guests.
- Daily collaboration with all departments promoting a healthy team environment.
- Seeking out, engaging, and networking with community partners to find housing options and additional resources.
- Attend daily open office hours as a team to interact and provide guests with resources to further their housing goals.
- Attend weekly team meetings and contribute to case conferencing conversations.
- Keep accurate records, case management notes, and statistical data as required and participate in special projects as needed.
Learn to Manage Crisis
- Utilizing the training we provide to jump into high-stress situations in an effective and trauma-informed way
- Assist with de-escalation and crisis intervention with guests in crisis.
- Collaborate with the mental health clinician and others to find ways to support individuals with mental and behavioral health barriers.
- Ability to accept direction and constructive feedback from Supervisor.
- Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.
Promoting Best Practices
- Demonstrates awareness of and sensitivity to diverse populations.
- Ability to contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
*Other duties as assigned.
Education and Experience
- Experience working with diverse and vulnerable populations is preferred.
- Lived, work or volunteer experience preferred OR a degree in a related field
Skills and Requirements
- Strong interpersonal skills and ability to work with diverse populations.
- Excellent writing and documentation skills.
- Willing to be a proactive member of a team.
- Ability to work from a Trauma-Informed Care framework.
- Ability to work with community partners.
- Self-starter and self-directed.
- Ability to accept direction from Supervisor.
- Excellent organizational skills and strong computer skills.
- Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
- Must pass a pre-employment background check and drug screen.
Physical and Equipment Requirements
- Ability to lift 25 pounds.
- Ability to stand and walk for at least an hour at a time.
- Ability to drive a vehicle.
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