Job Description
Job Description
The Texas Education Agency (TEA) is seeking an experienced Technical Writer 3 to provide documentation support for the Texas Student Data System (TSDS). The successful candidate will work collaboratively with the Product Owner team to produce high-quality technical documents and support customer outreach during peak data submission periods. This role requires strong communication skills, technical writing expertise, and experience in customer service and internal process documentation.
Responsibilities
Technical Documentation (External)
- Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
- Collaborate closely with the Product Owner team to gather necessary information
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates. Customer Outreach
- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers
- Present outreach findings to the Product Owner team, management, and division leadership
- Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement
- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives
- Train and support team members on the new practices, creating internal documentation to ensure proficiency
Mandatory Skills
- 8 Years of experience with Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation
- 8 Years of experience with Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
- 8 Years of experience with Jira: Experience with Jira or similar application life-cycle management tools
- 8 Years of experience with Collaboration: Strong ability to work closely with cross-functional teams
- 8 Years of experience with Communication: Excellent communication skills to effectively work with cross-functional teams
- 8 Years of experience with Customer Service: Experience in customer service, with strong communication skills
- 8 Years of experience with Attention to Detail: High level of accuracy and attention to detail in all documentation tasks
- 8 Years of experience with Training and Support: Experience in training other team members
Desirable Skills
- Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.
Company DescriptionOne of the leading suppliers of workforce solutions, staffing, outsourcing, and consulting is BE Staffing Solutions. In the practice of employment law, our trained group of seasoned staffing specialists adheres to a rigorous code of conduct. We uphold a culture and organizational framework that promotes efficiency and consideration for both clients and coworkers.
Company Description
One of the leading suppliers of workforce solutions, staffing, outsourcing, and consulting is BE Staffing Solutions. In the practice of employment law, our trained group of seasoned staffing specialists adheres to a rigorous code of conduct. We uphold a culture and organizational framework that promotes efficiency and consideration for both clients and coworkers.