Auto Hail Repair Customer Service & Shop Coordinator

Job Description

Job Description

Customer Service & Office Coordinator

Aaron’s Hail Repair – Bedford Heights, OH

Aaron’s Hail Repair is an auto hail damage repair company looking for a reliable, professional team member to help manage daily operations at our shop.

This is a customer-facing, hands-on role — you’ll be the first impression for customers while also helping keep everything organized behind the scenes. No two days are the same, so we’re looking for someone who is adaptable, dependable, and ready to help wherever needed.

Responsibilities:

• Greet customers and assist with vehicle drop-off and pickup
• Communicate with insurance companies (calls, follow-ups, claim updates)
• Track and manage insurance claims and job progress
• Receive and organize parts deliveries
• Maintain vehicle inventory and lot organization
• Wash and vacuum vehicles as needed
• Assist with scheduling, paperwork, and general office tasks
• Keep the shop clean, organized, and professional

Flexibility & Role Expectations

This is a hands-on role in a fast-paced shop environment. Responsibilities may vary day-to-day based on business needs.

We’re looking for someone who is:

• Flexible and willing to help where needed
• Comfortable switching between tasks throughout the day
• Proactive and able to take initiative without constant direction
• Team-oriented and ready to support operations as needed

What We’re Looking For:

• Strong communication skills (in person and on the phone)
• Professional appearance and attitude
• Reliable and consistent — shows up and gets things done
• Able to follow direction and be coachable
• Organized and able to handle multiple tasks
• Positive attitude, team-oriented, no drama
• Comfortable working independently without constant supervision

✅ Requirements:

• Valid driver’s license
• Active auto insurance
• Clean driving record
• Ability to safely drive customer vehicles
• Strong communication and people skills
• Reliable and dependable

➕ Preferred (Not Required):

• Customer service or sales experience
• Auto industry or dealership experience
• Experience handling insurance claims or administrative work

Pay & Schedule:

• Full-time position
• Pay: $20–$25/hour (based on experience)
• Weekly pay
• Opportunity for bonuses

Why Work With Us:

• Not a huge corporation, we are a small company with room to advance
• Hands-on environment — no boring desk job
• Make good money with potential for big bonuses

To Apply:

Reply with:

• Your resume
• A short message explaining why you’d be a good fit

Please include the word “reliable” in your message so we know you read this.

⚠️ Note:

This is not a sit-behind-a-desk role — we’re looking for someone who’s ready to be involved and help wherever needed.