Job Description
Job DescriptionWe are looking for a success-driven Customer Service Representative to join our team in Washington, District of Columbia. In this long-term contract position, you will play a key role in delivering exceptional service to our customers by handling inquiries and resolving concerns efficiently. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about customer satisfaction.
Responsibilities:
• Respond to incoming calls professionally while addressing customer inquiries and concerns.
• Process and manage order entries accurately to ensure seamless transactions.
• Provide clear and concise information about products and services to customers.
• Resolve customer issues by identifying solutions and escalating complex cases as needed.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to ensure consistent and high-quality customer service.
• Handle both inbound and outbound calls in a courteous and efficient manner.
• Adhere to company policies and procedures while delivering exceptional service.
• Stay updated on company products, services, and promotions to assist customers effectively.• Proven experience in a call center or customer service role.
• Strong verbal and written communication skills.
• Ability to handle high volumes of calls while maintaining professionalism.
• Proficiency in order entry and data management systems.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a team-oriented environment.
• Familiarity with inbound and outbound call handling processes.
• High level of organization and time management skills.