Job Description
Job Description
Thank you for your interest in the Cabana Butler Assistant position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.
Job Summary
The Cabana Butler Assistant supports the Cabana Butler Server in delivering a seamless, luxurious, and personalized guest experience in our premium poolside cabanas. This hands-on role focuses on maintaining the cleanliness, presentation, and readiness of cabana spaces while assisting with food and beverage delivery, guest requests, and overall ambiance. Working closely with the pool, bar, and service teams, the Cabana Butler Assistant plays a crucial part in ensuring every cabana guest feels pampered, welcomed, and cared for throughout their stay.
Education & Experience
• High School diploma or equivalent preferred.
• Previous experience in a similar role in hospitality or food and beverage service preferred.
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Safety and Food Handling Certification.
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Skills and Competencies
• Has the ability to maintain strong attention to detail, ensuring each cabana is properly set with clean towels, menus, stocked amenities, and a visually appealing presentation.
• Can deliver courteous and attentive support to Cabana Butler Servers and guests, helping anticipate and fulfill guest needs with professionalism and care.
• Has the ability to work collaboratively with bar staff, pool attendants, and fellow team members to ensure smooth and coordinated operations.
• Can manage time effectively and multitask between setup, clearing, restocking, and assisting guests during busy or high-volume periods.
• Has the ability to communicate clearly, confidently, and professionally with guests and team members to foster a warm and engaging environment.
• Can maintain a positive attitude and strong guest service orientation in a dynamic, outdoor luxury resort setting.
• Has the ability to proactively identify and address cleanliness, presentation, or service issues in a timely and professional manner.
• Can demonstrate reliability, initiative, and flexibility, including working varied schedules, weekends, and holidays as needed.
Physical Requirements
• Flexible and long hours are sometimes required.
• Routinely required to bend, stoop, stand, and walk for extended periods.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.