Job Description
Job Description
SUMMARY
The primary objective of this position is to serve the needs of customers by providing and processing information in response to product inquiries, orders, and other customer requests and concerns.
MINIMUM QUALIFICATIONS
EDUCATION: High School Diploma
EXPERIENCE: Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
SKILLS:
- Good organizational skills and detail oriented.
- The ability to meet deadlines.
- The ability to work and prioritize workload with minimal supervision.
- Effective communication skills.
PHYSICAL REQUIREMENTS
- Must be able to climb stairs. Must have the capability to use a computer for extended periods of time.
- Verbal and written communication are required for this position.
SPECIFIC POSITION DUTIES
- Directly communicates with customers, (via telephone, electronic media, in person).
- Support On-Time delivery goals of the customer and Bicron Electronics, LLC.
- Communicate with internal departments to ensure customer requirements are met.
- Maintain up to date files for Customer accounts.
- Access and maintain Bicron Electronics, LLC Supplier accounts in customer portals in an accurate and timely manner when required.
- Maintain up-to-date listing of portal log in and password information.
- Reports all changes to customer’s account and/or in customer’s account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer’s account, or Bicron Electronics. LLC’s status with the customer.
- Maintain forecasts for assigned products in an accurate and timely manner.
- Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
- Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
- When appropriate, may prepare and submit quotes and bids to customers, including:
- Gathering appropriate information from customers to forward customer’s price inquiries to Supply Chain.
- Forward customer specifications to Supply Chain and/or Engineering as required.
- Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company’s margin guidelines.
- Maintains Quote Log.
- Participate in Sales Account meetings as required.
- Participate in weekly Production Planning meetings.
- Participate in other meetings as required.
- Provide coverage to the Company’s phone system as specified.
- Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
- Process Customer complaints in accordance with Bicron’s Quality Management System.
- Perform other customer-related duties as requested.
- Meet all Company training requirements within established guidelines.
- Maintain a clean and organized work area.
- Promote “Safety First”, helping the Company to achieve “0” safety incidents.
- Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
- Additional administrative/office duties when needed.
This position is not eligible for relocation allowance.
Dyco Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
At Dyco Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.