Medical Receptionist

Job Description

Job Description

Reception Job Requirements

Hours: Tuesdays: 9:30 – 5:00, Thursdays: 11:00 – 6:30

• Maintain an understanding of naturopathic medical care definitions and approaches as they pertain to visits and patient care
• Responsible for patient scheduling, registration, medical records, billing and collection, data entry and processing, and cash posting.
• Competence with using the following programs (prior experience not required):
  • Charm electronic health records
  • SR fax electronic fax
  • Internet based sites including Emerson Ecologics, Fullscript, Bluefin, Quest.
• Upload labs and records into patient charts
• Answer phones and assist callers with their needs
• Greet patients upon arrival, sign them in, and obtain necessary information
• Provide patients with intake forms, new patient paperwork, and required office policy/legal documents
• Process patient payments for visits, labs, and supplements
• Schedule appointments for both new and returning patients
• Send, receive, and appropriately allocate faxes
• Send, receive, and appropriately allocate messages
• Order and set up drop ship of lab kits.
• Maintain electronic health records (EHR) files
• Contact patients by phone or email to remind them of appointments and assist with scheduling off-site testing
• Offer support and guidance to patients as needed
• Perform light office cleaning and upkeep tasks
• Stock and maintain dispensary items, test kits, and office/medical supplies
• Complete end-of-day procedures and close the office