Job Description
Job DescriptionPosition Summary & Role Description
Peace at HomeCare is a women-owned and operated home care agency that is well established in the Central New York Region for over 14+ years. Peace is a boutique-style, concierge companion home care agency and licensed caregiver employment agency. We deliver highly personalized services that empower clients to live independently with dignity and comfort. Our approach combines compassionate care, attention to detail, and a deep commitment to long-term, supportive relationships.
Peace at HomeCare embodies our core values:
Community - honest & timely
Accountability - reliable, consistent & dependable
Respect - for colleagues, families, clients and individual dignity
Excellence & Compassion - in every action and interaction
Supportive Teamwork - working together to uplift others
As an employer, Peace at HomeCare is dedicated to cultivating lasting relationships and a culture of compassion, advocacy, and excellence. Our white-glove service model and commitment to quality make us a preferred choice for clients and caregivers alike.
The Client Services Manager leads client engagement efforts, ensuring that each client receives exceptional care and a seamless experience. This role involves maintaining strong client relationships, managing service delivery, addressing feedback, and collaborating across departments to enhance performance and satisfaction.
Key Responsibilities
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Serve as the primary liaison among clients and agency staff
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Conduct regular check-ins and home visits to assess satisfaction and quality of care with clients
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Onboard new clients and ensure smooth service implementation
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Provide assistance and support for clients with Long-Term Care Insurance
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Analyze client feedback to recommend service improvements
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Collaborate with internal teams to ensure timely, effective service delivery
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Participate in the on-call rotation (after-hours and holidays)
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Foster a professional, respectful, and compassionate culture aligned with company values
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Perform additional duties as assigned to support agency operations
Qualifications
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Bachelor’s degree in Human Services, Healthcare Management, or related field.
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3–5 years of management experience in home care, healthcare, or related service industry.
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Knowledge of state and federal home care regulations, preferred.
Work Environment
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Hybrid/remote based role with frequent travel to client homes or community events.
Compensation & Benefits
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Competitive salary - $25.00-$30.00/hr
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HRA Account with reimbursement of up to $325.00/monthly
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Paid time off and holidays up to 3 weeks per year
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Retirement plan eligibility after one (1) of employment with up to a 4% match, with profit sharing
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Bonus opportunities
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Professional development opportunities
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Pup-friendly office environment
Join Our Team
If you’re passionate about delivering compassionate, high-quality service and want to make a meaningful difference in people’s lives, we’d love to hear from you. Apply today to grow your career with Peace at HomeCare!
Monday-Friday, 9:00AM-5:00PM
40 hours