Ceramic, Tile and Stone Installation Manager

Job Description

Job Description

This is a Direct Hire Opportunity with the Client!

Must have experience in Ceramic/Stone installation - commercial/residential

Ceramic, Tile and Stone Manager to join a leading Company located in the Timonium, MD surrounding area.

80% Travel required within the DMV Zone

Job Responsibilities:

• Maintain and ensure the highest quality standards for the scheduling and installation of all commercial tile jobs.
• Review all tile jobs prior to the installation date. Forward any feedback to the Sales Team and Project Manager prior to the installation date.
• Visit ongoing and new job sites, make sure installers have all the materials, proper paperwork and make sure that all the installations meet the manufacturer's and company standards.
• Review measured tile projects with Estimators to guide them with the best installation methods.
• Review installation schedule and schedule requests. Ensure continued work for the tile installers.
• Communicate with Installers daily and update Salespeople/PM's on the progress of their jobs.
• Responsibilities include, but are not limited to, Pre-Con meetings, overseeing the installation process, managing punch list, project closeouts, coordinating daily, weekly, and monthly manpower, Procore, and maintaining clear communication with teams.
• Call installers to review their job and/or site visits for upcoming jobs.
• Communication with assigned FM's and Customers ahead of time to confirm the readiness of the project.
• Updates and continued training with NTCA, TCNA, ANSI, to include Subcontractor Crews. Also share information with Commercial Teams, FM's, PM's, Estimators, Sales.
• Responsibilities will also include day-to-day oversight and field management, as this position will lead field projects and serve as a key leader in tile and stone operations.
• Provide outstanding customer service and demonstrate that the customer always comes first.
• Displays a positive, constructive, 'can-do' attitude.
• Uses sound judgment and discernment skills.
• Takes ownership of one's own performance and is actively engaged in becoming proficient at their job.
• Ability to understand how one's tasks and responsibilities are related to other departments, the company business, and the local flooring industry.
• Works diligently and thrives in a fast-paced work environment.
• Projects' maturity and professionalism.
• Demonstrated poise, tact and diplomacy.
• Strives to proactively identify potential problems and offers or suggests effective solutions.

Basic Hiring Criteria:

• Technical knowledge in the installation of ceramic/ stone, wood, vinyl and carpet.

Desired Qualifications:

• NTCA, TCNA, ANSI - Certifications.
• Slab Installation Training.