Job Description
Job Description
TITLE: AWS Connect Specialist
LOCATION: Washington, DC /HYBRID
MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 6+ years
INTERVIEWS: In Person
Job Description:
AWS Connect Specialist
Only submit local candidates to DMV region
Hybrid position - candidate will be required to be on-site 3x/week in the near future
Skills:
· Hands-on experience with Amazon Connect and other AWS cloud services is essential. Required 3 Years
· Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities. Required
· Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration. Required 3 Years
· In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management. Required
· Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management. Required
· Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3. Required
· Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem. Required
· Bachelor's degree in Computer Science, Information Technology Engineering or a related field; The equivalent combination of education and experience Required
· AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform Highly desired
If you are not available in the job market, please feel free to forward this exciting career opportunity to your professional contacts who might be interested.
We look forward to speaking with you soon.
Company DescriptionAHU Technologies Inc specializes in IT consulting, development services, and technology staffing solutions for top corporations in the United States. We pride ourselves on delivering customized IT solutions across various industries, helping clients manage costs efficiently and focus their in-house resources on strategic initiatives.
In addition to project-based services, we offer end-to-end recruitment and staffing support, providing clients with highly qualified IT professionals for both contract and full-time roles. Our staffing services help companies quickly scale their teams with the right talent for specialized technology needs.
Our growing talent pool is equipped to handle a wide range of development projects, including media and entertainment, ERP solutions, data warehousing, web applications, telecommunications, and healthcare for clients worldwide.
Company Description
AHU Technologies Inc specializes in IT consulting, development services, and technology staffing solutions for top corporations in the United States. We pride ourselves on delivering customized IT solutions across various industries, helping clients manage costs efficiently and focus their in-house resources on strategic initiatives.\r\n\r\nIn addition to project-based services, we offer end-to-end recruitment and staffing support, providing clients with highly qualified IT professionals for both contract and full-time roles. Our staffing services help companies quickly scale their teams with the right talent for specialized technology needs.\r\n\r\nOur growing talent pool is equipped to handle a wide range of development projects, including media and entertainment, ERP solutions, data warehousing, web applications, telecommunications, and healthcare for clients worldwide.