Growth Operations Lead - Online Betting & Casino Gaming

Job Description

Job DescriptionAbout the Role

We’re looking for a Growth Operations Lead to be the glue between brand, marketing, customer service, and product at a high-growth online casino startup. This is a role for a generalist unicorn—someone who’s part spreadsheet samurai, part customer whisperer, and part chaos coordinator. You’ll shape how we retain players, listen to our customers, roll out campaigns, and build a brand that people love. No casino experience required—just grit, brains, creativity, and the ability to turn disorder into momentum.

What You’ll Do

Marketing & Brand:

• Run the social media content calendar, coordinating posts, campaigns, and creator partnerships that reflect our brand voice
• Collaborate on promos, in-app messages, and seasonal offers that drive revenue and buzz
• Help shape and protect the brand, ensuring it feels coherent, fun, and irresistible across every touchpoint

Customer Retention:

• Analyze support tickets, chats, and player behavior to surface pain points and feature requests
• Design and execute retention programs, email campaigns, and loyalty nudges to keep players engaged and coming back

Product & Player Insights:

• Serve as the bridge between customers and product, championing user feedback with clarity and urgency
• Maintain a feedback loop that fuels product iterations and aligns with growth strategy
• Identify issues before they escalate, and propose data-backed solutions with measurable outcomes

Operations & Reporting:

• Use spreadsheets and dashboards to track KPIs across retention, engagement, and player experience
• Build processes where there are none. Then improve them.
• Own cross-functional initiatives that need a strong hand and a steady eye—think of yourself as the air traffic controller for growth

Requirements

You Might Be a Fit If You…

• Have 3+ of experience in finance, architecture, consulting or tech (no tech or casino experience necessary)
• Are meticulously organized, but creative when it counts
• Thrive in ambiguous environments with a “figure it out” mindset
• Are fluent in spreadsheets
• Love balancing the big picture with the small detail
• Write well, speak clearly, and know how to simplify a mess into an action plan

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Wellness Resources
• Stock Option Plan