Job Description
Job Description
Customer Success Coordinator
The Company:
DIME® was founded in 2018 by husband and wife duo Ryan and Baylee Relf, who saw a need to provide clean, optimized skincare for people of all ages. As a skincare and beauty advocate, Baylee became a Master Esthetician in 2015 and learned skincare is not “one size fits all”.
With a slogan of “Love the DIME Difference”, DIME’s mission is simple: to create luxurious skincare and beauty products that are clean, effective, and approachable.
Position Description:
The Customer Success Coordinator assists customers by answering questions, troubleshooting issues, and providing guidance and knowledge about the company’s products.
Duties/Responsibilities:
- Supports customers via email, live chat, social media platforms, etc.
- Monitors and responds to customers' questions, comments, and direct messages in a timely manner.
- Assists customers in person; processes orders and checks them out.
- Educates customers on product usage, ingredients, and benefits.
- Identifies customer needs and recommends the appropriate products.
- Creates a high-quality customer service experience with every customer interaction.
- Displays creative problem-solving by presenting solutions to customers.
- Actively contributes to creating a positive team atmosphere by collaborating and maintaining professional relationships.
- Represents the company in a positive, professional manner.
- Completes assigned training on time
- Other duties as assigned
Requirements:
- Strong customer service skills with a passion for delighting customers and providing above-and-beyond service.
- Effective verbal and written communication skills.
- Excellent time-management and prioritization skills.
- Ability to work independently and in a team setting.
- Ability to resolve complaints and issues with effective solutions and a positive attitude.
- Ability to learn different software systems used by the company.
Qualifications, Education, and Experience:
- High school diploma or equivalent.
- Prior experience in a customer success role (preferred).
- Prior experience working with email, Slack, Live Chat Software, and social media is considered an asset.
Location:
- This role is a hybrid role. Employees work both in our office in Draper, UT and from home.
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