Release Services Case Manager

Job Description

Job Description

Time-Limited Subsidies (TLS) are a critical component of Los Angeles County’s Continuum of Care permanent housing system. This program operates under a Housing First, low-barrier, Harm Reduction, and Progressive Assistance model to support homeless individuals and families with complex needs in obtaining and stabilizing permanent housing.

Catholic Charities of Los Angeles, Inc. is seeking a high-performing Release Services Case Manager with demonstrated experience providing intensive, high-touch case management to individuals and families impacted by substance use disorders and mental health conditions. This role requires advanced problem-solving skills, clinical awareness, and crisis intervention capacity to support housing stability.

Core Responsibilities

• Provide intensive, field-based and office-based case management to homeless individuals and families enrolled in the Time-Limited Subsidies program.
• Apply substance use disorder (SUD) service models and harm reduction principles to support participant engagement and housing retention.
• Demonstrate working knowledge of common mental health disorders (e.g., depression, anxiety, PTSD, bipolar disorder) and how they impact housing stability.
• Conduct ongoing risk assessments, safety planning, and crisis intervention related to behavioral health and housing instability.
• Utilize problem-solving and motivational engagement techniques to address barriers such as relapse risk, disengagement, non-compliance with lease terms, or crisis episodes.
• Develop, implement, and routinely update individualized housing stabilization and retention plans.
• Adjust service intensity using Progressive Assistance based on participant acuity and risk level.
• Coordinate referrals and follow-up with behavioral health providers, substance use treatment programs, and community-based supports.
• Provide budgeting education, landlord mediation, lease compliance support, and appointment coordination.
• Maintain timely, accurate, and compliant HMIS and case file documentation in alignment with contract and funder requirements.
• Participate in case conferences, clinical consultations, and supervision.
• Uphold CCLA’s Mission, Vision, and values while maintaining professional boundaries and ethical practice.

Qualifications (Required)

• Bachelor’s degree in social work, psychology, human services, or a related field required; Master’s degree preferred.
• Minimum 3–5 years of experience providing intensive case management in homeless services, housing programs, or behavioral health settings.
• Required experience working with individuals experiencing substance use disorders, including familiarity with Harm Reduction, relapse prevention, and engagement strategies.
• Required working knowledge of mental health disorders and their functional impact on housing stability.
• Demonstrated ability to provide high-touch, problem-solving-oriented case management in high-acuity environments.
• Experience working with diverse populations, including individuals and families from African American, Latino, Asian, and other communities.
• Strong crisis intervention, de-escalation, and conflict-resolution skills.
• Knowledge of Housing First, Progressive Assistance, and Continuum of Care principles.
• Excellent documentation, organization, and time-management skills.
• Independent judgment, accountability, and initiative.
• Valid California Driver’s License (Class C), auto insurance, and willingness to travel.
• Ability to pass a drug screen and DOJ/FBI background check.