Job Description
Job Description
Job Type: Full–time
Hours: 9 am – 6 pm EST
Salary $45,000-$50,000 yearly DOE
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.
Position Overview:
We are seeking a highly organized and dynamic Sales Administration Manager to oversee and streamline the operations of our Sales & Marketing departments. The ideal candidate will demonstrate exceptional attention to detail and a commitment to accuracy in all aspects of their work. You will play a crucial role in overseeing a team of Sales Administrators, optimizing sales operations, tracking key metrics, and leading the recruitment and onboarding of new team members. This position requires strong leadership, excellent communication skills, and a strategic mindset.
Key Responsibilities:
Create and maintain daily key metrics for all sales channels.
Generate reports from our CRM and Reporting platform, and create new reports in Microsoft Excel and Google Sheets.
Manage the creation of the weekly Pipeline report for the sales team.
Manage and track partner commissions, ensuring accuracy and timely payments in alignment with partner agreements.
Develop and update all Standard Operating Procedures (SOPs) across the Sales & Marketing department, ensuring processes are standardized and followed.
Handle administrative tasks such as submitting tech tickets for Sales & Marketing-related issues and other administrative duties as assigned.
Manage a team of three Sales Admins (located in the corporate office in Horsham, PA)
Act as a backup for the Sales Admins when necessary. Answering corporate phone calls, handling chats, and emails.
Perform various HR tasks, including managing timecards for your team of sales admins in the payroll platform.
Oversee and monitor the creation and management of virtual signing accounts and commission folders, ensuring smooth operations.
Assist management in the recruitment and onboarding process for the Sales Marketing team, helping ensure a smooth transition for new hires and maintaining high standards of performance and culture fit.
Prepare and ship marketing and sales supplies to conferences.
Handle various Sales Marketing projects as assigned
Qualifications:
Proven administrative and project management, or a similar role.
Strong knowledge of CRM systems and sales performance tools.
Advanced proficiency in Microsoft Excel and Google Workspace (G Suite)
Excellent organizational, time management, and communication skills
Ability to multitask and prioritize effectively in a fast-paced environment
Proficient in reporting and data analysis
Skilled in managing cross-functional projects and collaborating with multiple departments
Strong problem-solving abilities and attention to detail
Call center experience a plus