Customer Service Representative
Job Description
Job Description
Customer Service Representative
Location: Plainfield, IL.
Employment Type: Full-Time
About Us:
At Comfort Services, we’re more than just a workplace, we’re a family. Our strong company culture is built on respect, teamwork, and dedication to customer satisfaction. We take pride in fostering a family-oriented environment where both our customers and teammates feel valued.
Why Join Us?
We offer a competitive compensation package and a work environment that supports work-life balance, and professional growth.
✅ Competitive Pay & Benefits
- Great pay with incentive opportunities
- Comprehensive benefits package (health, dental, vision, etc.)
- Performance-based incentive pay
✅ Flexibility & Work-Life Balance
- Flexible scheduling to fit your lifestyle
- Overtime opportunities for those looking to earn more
✅ Strong Company Culture
- A respectful and team-oriented work environment
- Supportive leadership that values every team member
✅ Career Growth & Development
- Ongoing learning and advancement opportunities
- Empowered decision-making to help shape your career in a growing space that needs motivated individuals to grow with us!
✅ Family-Oriented Company
- A customer-focused business that treats employees like family
- Strong camaraderie among teammates
✅ Additional Perks
- FREE access to our company gym.
Your Role:
As a Customer Service Representative, you’ll be the first point of contact for our customers, scheduling services, helping with inquiries, resolving issues, and providing outstanding service. You’ll play a crucial role in maintaining strong customer relationships and ensuring satisfaction.
Key Responsibilities:
- Handle customer inquiries via phone, email, and text
- Provide knowledgeable assistance about our products and services
- Address and resolve customer concerns in a professional manner
- Process payments and account updates
- Collaborate with team members to ensure seamless customer experiences
- Maintain accurate records of customer interactions and transactions
- Uphold our company’s values of respect, teamwork, and customer focus
What We’re Looking For:
- Previous customer service experience required
- Strong communication and problem-solving skills
- Ability to prioritize in a fast-paced environment
- A friendly, professional, and positive attitude
- Basic computer skills and familiarity with web-based programs
- A passion for helping people and providing top-notch service
If you’re looking for a supportive workplace where you’re valued, empowered, and given the tools to succeed, we’d love to hear from you!
In order to be considered for this position, you need to call 331-481-9391 and leave a voicemail using the following scripts. Prior to the script, please state your full name.
"Thank you for calling Comfort Services Heating & Air Conditioning. This is (your full name), how can I make your comfortable today?"
"Good (morning/afternoon)! This is (your full name) from Comfort Services Heating & Air Conditioning calling you to schedule your seasonal maintenance. Please give us a call at 815-782-4440 and we will get you taken care of."
Join Our Team!
Apply today and become part of the Comfort Services family.
Company DescriptionAt Comfort Services, we’re more than just a workplace, we’re a family. Our strong company culture is built on respect, teamwork, and dedication to customer satisfaction. We take pride in fostering a family-oriented environment where both our customers and teammates feel valued.
Company Description
At Comfort Services, we’re more than just a workplace, we’re a family. Our strong company culture is built on respect, teamwork, and dedication to customer satisfaction. We take pride in fostering a family-oriented environment where both our customers and teammates feel valued.