Job Description
Job DescriptionDaily Responsibilities/Job Description:
- Enhance the Customer Experience
- Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service
- Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
- Deliver customer familiarization for instrument operation and maintenance
- Communicate service offerings including training, support, software, laboratory services products and field upgrades
- Partner with our customers to understand their analytical workflow and applications
Support your Team:
- Support the local instrument sales representative(s) to help secure new instrument orders
- Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
- Display exceptional written and verbal communication skills and actively interface with peers and customers
- Develop organizational awareness of other functional groups and product lines
Drive Organizational Growth:
- Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
- Contribute to account profitability through efficient execution and service delivery
- Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
- Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
- Proactively develop technical and soft skills to maintain and enhance PerkinElmers value proposition to the customer
- Enhance PerkinElmers product quality by proactively reporting improvement opportunities via the quality notification process
- Seek higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
Qualifications/years of experience:
- 2+ years of servicing LC, LCMS systems including ability to troubleshoot, repair, and provide qualification services.
- High mechanical affinity and willingness to troubleshoot issues on various equipment including, but not limited to, HPLCs, FPLCs, liquid handlers, centrifuges, incubators, etc.
- Bachelors degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 4 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting OR Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 6 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting
- Must have a valid drivers license. While performing the duties of this position you must always maintain safe motor vehicle operation