Job Description
Job Description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a motivated and detail-oriented Talent Acquisition Specialist I who is fluent in both Spanish and English to join our growing Talent team. This entry-level role is ideal for someone passionate about recruitment and eager to support the full cycle hiring process. You will play a key role in identifying, attracting, and onboarding top talent while ensuring a positive candidate experience across diverse communities.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities
- Assist in the full-cycle recruitment process, including job postings, resume screening, interview scheduling, and candidate communication.
- Conduct initial phone screens and coordinate interviews with hiring managers.
- Maintain and update applicant tracking systems (ATS) and recruitment databases.
- Support bilingual recruitment efforts by sourcing and communicating with Spanish-speaking candidates.
- Collaborate with hiring teams to understand staffing needs and job requirements.
- Ensure a positive candidate experience through timely and professional communication.
- Participate in job fairs, community outreach, and other talent acquisition events.
- Assist with onboarding processes and new hire documentation.
- Maintain compliance with employment laws and company policies.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years of age or older
- Experience in recruitment, HR, or a related field.
- Fluency in Spanish and English (written and verbal) is required.
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with applicant tracking systems (ATS) is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High level of professionalism, confidentiality, and attention to detail.