Job Description
Job Description
This position is responsible for assisting dealers with technical product questions on KIOTI tractors and products. This position provides in-depth troubleshooting support on diesel engines, hydraulics, transmissions, air conditioning, electrical, etc. Individuals in the PSR position must have the ability and skill sets to clearly troubleshoot the above systems over the phone. Effective communication of verbal and written technical information is essential. Individuals must display sound judgment and proper assessment of all factors when dealing with difficult situations and customers. This position is also responsible for the administration and adjudication of warranty claims on KIOTI products. Typing and computer skills are required for administrative duties.
Key Responsibilities of Job
- Troubleshoot diesel tractor systems on the phone with KIOTI dealers
- Communication of Technical Information on diesel tractor systems
- Coordinate and conduct Technical Training Workshops
- Reporting and follow-up of technical issues to Engineering
- Adjudicate/process warranty claims
- Write Technical and Safety Bulletins on diesel tractor systems
- Perform as lead position when required
- Perform key responsibilities with minimal supervision
Educational and physical requirments
- High School Diploma & 3-5 years of experience required
- MS Office skills required
- Microsoft Dynamics SL experience preferred
- CRM experience preferred