Job Description
Job DescriptionSalary: $20-$21.00 per hour
Position: Lead Dispatcher
Location: East Point, GA
Employment Type: Full-Time
About A National Transit
A National Transit, LLC, is a trusted transportation partner proudly serving the MARTA Mobility program and other specialized transit needs across the Greater Atlanta area. We are committed to delivering safe, reliable, and professional transportation services to our community every day. Our team operates with a focus on safety, compliance, and exceptional customer service, ensuring that riders get where they need to go with dignity and care.
About the Role
We are seeking an experienced Lead Dispatcher to oversee daily dispatch operations and ensure smooth, efficient transit service. This role requires strong leadership, problem-solving skills, and the ability to manage schedules, coordinate teams, and respond quickly to operational challenges.
Schedule
- MondayFriday, 10:00 AM 7:00 PM
- May be required to work rotating weekends based on operational needs
Key Duties & Responsibilities
- Oversee and manage the dispatch team to ensure effective communication and coordination.
- Monitor and adjust dispatch schedules to meet operational needs.
- Resolve operational issues promptly and effectively.
- Ensure compliance with all company policies and procedures.
- Provide training, coaching, and support to dispatch team members.
- Analyze performance data and recommend improvements.
- Coordinate with other departments to maintain efficient transit operations.
- Manage and distribute daily routes.
- Prepare and send the Morning Report and Full Day Off-the-Lot Report by 7:00 AM.
- Maintain rollout details throughout the PM shift.
- Professionally answer and manage incoming calls.
- Adjust operator assignments in Trapeze and correct route/trip errors as needed.
- Complete and distribute the 11:30 AM Report.
- Monitor Trapeze for dead head times to track productivity.
- Print and distribute prior day productivity and on-time compliance reports (Mondays include FridaySunday).
- Monitor sign-in sheets and ensure accurate attendance records.
- Scan and email all manifests to management daily.
- Continuously scan routes to schedule lunch breaks efficiently.
- Properly handle all accidents and incidents.
- Submit daily timesheets to payroll.
- Ensure proper use of radios and 10-codes.
- Document all driver callouts, including early/late starts or finishes.
- Monitor driver uniform compliance.
- Assist drivers with navigation and locating destinations.
- Contact operators scheduled for overtime for the following day.
- Print manifests for the next days routes.
- Manage the cash mobility report.
- Adjust schedules as needed to maintain on-time performance.
- Prepare on-time compliance reports at 8:00 PM and 11:00 PM.
- Complete the Full Day Off-the-Lot Report by 5:00 PM.
Qualifications & Skills
- High school diploma or equivalent (Associates or Bachelors degree in a related field preferred).
- Minimum 3 years of dispatch experience; prior leadership or supervisory experience strongly preferred.
- Experience in paratransit or public transportation operations is a plus.
- Proficiency with Trapeze or other dispatch scheduling software required.
- Strong organizational, time management, and multitasking skills.
- Excellent verbal and written communication skills.
- Ability to remain calm and effective under pressure.
- Knowledge of DOT, ADA, and transportation compliance requirements.
- Skilled in problem-solving and making real-time decisions to support operational needs.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work a flexible schedule, including evenings, weekends, and holidays as required.
Benefits
- Eligible for health and dental benefits after 90 days of employment.