Job Description
Job DescriptionSalary: $19.00
JOB
DESCRIPTION
As a member of the Dispatching team, the Dispatcher responds to telephone requests for transportation needs, matches client transportation requests with available vehicles and drivers, and maintains accurate data and files according to grant and program standards and requirements.
Duties and Responsibilities
The following duties and responsibilities reflect the essential functions of the position, but do not restrict the assignment of additional or different tasks; changes to the duties and responsibilities may be made at management's discretion. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Respond to telephone requests for information and transportation, verify client service eligibility, and schedule trips with qualified and available drivers to meet 48-hour advance scheduling
- Plan efficient driver schedules and utilize the least costly modes of transportation in ride
- Accurately input and maintain all ride, client and driver data and files in the appropriate system(s) according to grant, Agency and program
- Communicate schedules to drivers at least one day in advance and update drivers of any changes as soon possible/practical; inform drivers of relevant ride details, including special transportation needs of
- Provide excellent customer service to all clients with a solutions-oriented approach to meeting client transportation needs and confirming service eligibility.
- Perform general clerical tasks, including filing, copying, and related
- Provide on-call coverage as scheduled to respond to transportation requests outside of regular business
- Represent RCT in a professional, positive
- Perform other duties as required to meet Agency and program demands.
Education and Experience
Required: Preferred:
Any combination of education and experience is likely to provide the skills, knowledge and abilities to successfully perform the essential functions.
High school completion or equivalent and prior experience in customer service.
Required Knowledge and Competencies
- Strong data entry and data management
- Ability to effectively manage multiple tasks in a fast-paced work
- Commitment to protecting sensitive client information and maintaining client
- Strong communications skills, with the ability to actively listen and respond respectfully, and to interact and communicate over the telephone.
- Demonstrated ability to consistently provide excellent customer
- Ability to work collaboratively, as a member of a
- Ability to exercise sound judgement and appropriately respond to stressful and/or unexpected
- Technical capacity to learn and utilize various computer-based information management systems and information technology equipment.
Working Conditions and Schedule
This position is based in an open, shared office environment with moderate noise levels.
This position may require working in potentially stress-inducing situations and may require working with clients who present challenging behaviors.
Medical and other emergencies involving clients, volunteers or employees may occur during working hours; employees will be required to contact emergency services for assistance with these events as necessary and to alert their supervisor of such events as soon as possible.
Exposure to blood and/or body fluids may occur; in case of exposure, universal precautions and protective equipment/measures will be required.
Regular, consistent and predictable attendance during regular Monday- Friday business hours as scheduled and participation in the on-call rotation are required. Consistent and predictable on-site attendance is required.
Physical and Other Requirements
- Required to work on-site during Call Center core hours of
- Must be free of the influence of medication or other substances which could significantly decrease alertness or impair reaction time while performing, ready to perform, or immediately available to perform safety-sensitive
- Must meet FTA requirements pertaining to substance use and related testing for covered employees performing safety-sensitive
- Must meet all background check requirements as mandated by funding source(s) and Agency
- Must always maintain confidentiality of sensitive and protected client information.
- Visual acuity to read text in various formats, including a video display
- Manual dexterity to operate keyboard and
- Constantly required to speak and hear to effectively communicate over the
- Frequently required to remain in seated, stationary position for extended
- Frequently required to operate a computer, keyboard, mouse, and other
- Occasionally required to participate in training sessions, presentations, and
Supervisory Responsibilities
The Dispatcher does not have supervisory responsibilities.
Rural Community Transportation, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, sexual orientation, gender identity, genetic information, HIV-positive status, ancestry, place of birth, citizenship status, veteran/military status, crime victim status, or any other characteristic protected by federal, state or local laws. This policy applies to all of RCTs terms and conditions of employment.