Production Manager

Job Description

Job Description

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring a Production Manager in Washington, DC!

The Production Manager will be responsible for managing commissary operations including supervising daily production, analyzing shop ordering trends, monitoring quality and food safety, ensuring consistency and safety in packing, and managing inventory. This role will assist the Commissary Managers in creating an efficient work environment and ensure all shop orders are fulfilled accurately and on time. You will be responsible for supporting high operational standards by continuing to hold yourself and your team members to the provided checklists, production lists, recipe specs, and other standardized tools. You will also aid in the creation of new tools to assist in the scalability of the company. This position reports to the Senior Director of Commissary Operations.

As a CYM leader, you’ll make an impact by:

• Mentoring and developing your team
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our teams

Your core responsibilities will be:

• Supervise and train kitchen and commissary staff on proper food preparation techniques, sanitation practices, and equipment handling, maintaining high standards of food safety.
• Oversee the inventory of ingredients supplies needed for daily operations, ensuring stock levels are maintained, and reorders are placed on time to prevent shortages.
• Assist in overseeing food preparation according to recipes and quality standards, ensuring consistency and efficiency in a fast-paced environment.
• Ensure all commissary areas, including prep stations, storage rooms, and equipment, meet cleanliness and food safety standards, adhering to health department and HACCP regulations.
• Ensure that all ingredients and supplies are prepared and packaged properly for both in-store and off-site orders, ensuring accuracy, quality and timeliness in order completion.
• Track food waste, manage portion control, and assist in controlling costs by identifying opportunities to reduce waste, spoilage, procedural breakdowns and inefficiencies.
• Communicate with suppliers and vendors to ensure timely delivery of ingredients and supplies, address any issues regarding quality or delivery.
• Assist in maintaining accurate records of inventory, orders, and vendor transactions, providing regular reports to the Commissary Managers on stock levels, shop ordering trends and operational performance.

Company Core Values & Expectations:

• Vibrant - You are abundantly happy, fun, passionate, playful, and kind
• Integrity - You are honest, caring, real, and always strive to do the right thing and take pride in what you do
• Belonging - You will work as a team to make people feel welcome
• Energy - You are active, proactive, and work hard to make things happen
• Seize the Moment - You make the most of every guest opportunity by saying yes and by trying new things, and by being original

A day in the life of a Production Manager:

• Work with the team to complete daily preparations and provide supervision and spot re-trainings.
• Support and motivate team members to achieve and exceed goals
• Receive, accept, and record daily deliveries of supplies from all vendors
• Monitor receiving & storage procedures to ensure FIFO (first in first out), and product quality and integrity.
• Manage inventory and variances, and waste reports at the Commissary
• Work with commissary managers to ensure all changes/updates are appropriately communicated to all team members and products are always in stock.
• Maintain clean storage, receiving and kitchen production areas to include daily cleaning tasks and weekly deep cleaning tasks.
• Participate in menu rollouts, new product tastings, and process improvement initiatives.
• Complete temperature logs, cooling logs, and production logs.
• Uphold strict food safety, sanitation and hygiene standards throughout the Commissary.

You’ll be a great addition to the CYM team if you:

• Have 1-2 years of management experience in a food manufacturing or production kitchen role, demonstrating knowledge of kitchen and baking operations
• Exhibit the ability and desire to learn and improve in their position
• Exhibit leadership skills and ability to motivate a diverse team in a fast-paced environment
• Believe in a hands-on supervising style and be willing to lead by example
• Are proficient written/verbal communication and interpersonal skills
• Are proficient on computer software; can learn new software quickly

• Have Food Safety Certification required (ServSafe Manager’s Certification)
• Able to communicate in English and Spanish

Additional Requirements:

• Ability to lift, carry, push and pull up to 50 pounds
• Ability to work in varying environments (hot kitchen areas, cold preparation rooms, walk-ins, & freezer)
• Able to squat, bend, stoop, push, pull and reach
• Ability to stand and walk for prolonged periods, and complete repetitive tasks
• Ability to have flexibility in schedule & work holidays and weekends.
• Ability to multi-task, problem solve and maintain composure in a fast paced environment.
• Ability to read, write and effectively communicate

You’ll love working at CYM because:

• Competitive salary: $65,000 with 10% quarterly bonus opportunity
• Exciting opportunities for growth and development! With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
• Great people, real support, and incredible VIBES. We’re focused on a positive, people-first culture where everyone feels they belong and they’re supported. You’ll find a team that’s welcoming, celebrates wins together, and most importantly, keeps things fun every day!
• Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.

We believe that the best individuals come with varied backgrounds and experiences. We value work ethic, problem-solving skills, teamwork, and a positive attitude more than anything else. By demonstrating these qualities there is opportunity to grow here!

Prior hospitality experience is not required. We believe that the best individuals come with varied backgrounds and experiences. We value work ethic, problem-solving skills, teamwork, and a positive attitude more than anything else. By demonstrating these qualities there is opportunity to grow here!

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.

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