Job Description
Job Description
Pay: $27.00 - $30.00 per hour
Position Overview
The Operations & Administrative Assistant supports the company’s business office systems, including catering administration, vendor coordination, purchasing administration, and financial documentation tracking. This role ensures that operational records, invoices, and vendor coordination remain organized and efficient.
Responsibilities
Customer Service & Experience Resolution
- Monitor incoming customer communications including email and administrative inquiry channels
- Respond to routine customer inquiries regarding catering orders, scheduling, or event details
- Document customer concerns and ensure issues are properly escalated when necessary
- Assist in resolving service issues by coordinating internally with operations staff
- Maintain organized records of customer complaints and resolution outcomes
- Support customer follow-up communication to ensure issues are resolved and documented
Chargeback Dispute Administration
- Monitor payment processor notifications for customer chargebacks and disputes
- Compile supporting documentation including receipts, order confirmations, and service records
- Prepare and submit chargeback response documentation within required deadlines
- Maintain records of dispute outcomes and chargeback activity
- Coordinate internally to gather evidence needed to support dispute responses
Loss Prevention Administration
- Track and document operational losses including payment disputes, order discrepancies, or inventory irregularities
- Assist in reviewing operational reports to identify unusual patterns or discrepancies
- Maintain organized records related to loss incidents and corrective actions
- Support internal processes designed to reduce operational losses and prevent recurring issues
- Assist management in maintaining documentation related to operational accountability
Catering Administration
- Process catering inquiries and administrative documentation
- Maintain catering order records and scheduling details
- Coordinate catering documentation with operations staff
- Maintain catering activity records
Accounts Receivable Support
- Prepare and send customer invoices
- Track outstanding invoices and payment status
- Follow up on unpaid balances
- Maintain accounts receivable documentation
Vendor Coordination
- Communicate with vendors regarding supply orders and deliveries
- Maintain vendor contact records
- Track vendor communications and purchasing requests
Accounts Payable Coordination
- Organize vendor invoices for bookkeeping review
- Prepare payment documentation for submission to outsourced accounting services
- Maintain records of vendor payments and purchase activity
Inventory & Purchasing Administration
- Monitor supply ordering needs
- Assist with purchasing coordination for operational supplies
- Track supply orders and purchasing documentation
Training Portal Administration
- Maintain and update internal training portal documentation
- Track employee training completion
- Assist with organization of training materials
Operations Reporting
- Prepare weekly operational administration reports including catering activity, vendor coordination, and purchasing summaries
Summer Peak Season Schedule (April – November)
Administrative coverage supports operations throughout the day.
Schedule
Monday – Friday
6:00 AM – 2:30 PM
Weekly hours: 40 hours
Winter Off-Season Schedule (December-March)
During winter months, operations pause and administrative work focuses on planning and documentation.
Schedule
Monday-Wednesday/Tuesday-Thursday
9:00 AM – 4:00 PM
Weekly hours: 20 hours
Compensation
Hourly Rate: $27.00-$30.00/hour
Estimated annual earnings: $46,760-$51,960 annually (based on the seasonal schedule structure)
Note: Starting pay within the range is based on experience and demonstrated administrative capability.
Benefits
Paid Leave
- 40 hours paid sick leave annually
- 40 hours paid vacation annually (winter use only)
Total paid leave:
80 hours per year
Vacation time is taken during the winter administrative period when operations slow.
Ideal Candidate
We are looking for someone who is:
- highly organized and detail-oriented
- dependable and punctual
- comfortable managing administrative systems
- able to work independently while supporting operations
- confident communicating with staff and supervisors
Preferred experience includes:
- 2 year minimum in HR or assistant roles
- workforce scheduling
- administrative record keeping
- hospitality or service operations
- office administration
How to Apply
Please submit your resume along with a brief note describing your administrative experience and why you are interested in the role.
Job Type
Full-time
Benefits
- Employee discount
- Flexible schedule
- Paid time off
Company DescriptionJamrock Jerk is a growing mobile food service operation known for authentic Jamaican jerk cuisine and high-volume catering across New York. As part of our continued growth, we operate an internal maintenance facility where we build, maintain, and refinish our fleet of food carts and trailers. This includes high-volume paint work to keep our units in top condition and presentation-ready.
We are seeking a skilled Auto Body Painter to support paint production at our Jamaica, Queens facility. This role is ideal for an experienced professional who is dependable, detail-oriented, and capable of handling both surface preparation and high-quality paint application in a fast-paced, production-driven environment.
This is a contract-based opportunity with immediate work available and potential for ongoing projects based on performance.
Company Description
Jamrock Jerk is a growing mobile food service operation known for authentic Jamaican jerk cuisine and high-volume catering across New York. As part of our continued growth, we operate an internal maintenance facility where we build, maintain, and refinish our fleet of food carts and trailers. This includes high-volume paint work to keep our units in top condition and presentation-ready.\r\n\r\nWe are seeking a skilled Auto Body Painter to support paint production at our Jamaica, Queens facility. This role is ideal for an experienced professional who is dependable, detail-oriented, and capable of handling both surface preparation and high-quality paint application in a fast-paced, production-driven environment.\r\n\r\nThis is a contract-based opportunity with immediate work available and potential for ongoing projects based on performance.