Job Description
Job Description
Responsibilities:
• Deliver exceptional customer service by addressing inquiries, resolving complaints, and managing claims in line with legal regulations.
• Support sales and promotional activities by coordinating communication and installations with customers.
• Develop and implement initiatives to proactively inform and educate customers about products and services.
• Analyze customer feedback and surveys to identify areas for improvement and create actionable plans.
• Follow established procedures and guidelines to ensure consistency in decision-making and task execution.
• Maintain accurate records of customer interactions and claims to support efficient resolution and reporting.
• Collaborate with internal teams to enhance customer satisfaction and streamline processes.
• Provide training and guidance to customers on product usage and service options.
• Ensure compliance with consumer laws and company policies in all interactions.
• Assist in planning and executing customer-focused strategies to drive engagement and loyalty.
• Minimum of 2 years of experience in customer service or a related field.
• Strong communication skills, both written and verbal, to effectively interact with customers and team members.
• Familiarity with sales processes and promotional activities.
• Ability to handle customer complaints and claims with professionalism and fairness.
• Attention to detail and adherence to established procedures.
• Capability to work within structured guidelines while managing a variety of tasks.