Job Description
Job DescriptionDescription:
- Provides technical assistance and monitors purchase card system and to ensure hierarchy structure is accurate and updated to include changing merchant category codes, p-card cancellations, troubleshooting issues, etc.
- Provides daily help desk support, responding to email or telephone questions/requests
- Performs various p-card reviews and audits
- Develops presentations and conducts training for all p-card stakeholders
- Researches and presents recommendations/solutions on p-card issues, policy and potential problems
- Compiles data/statistical information
- Provides on-call afterhours/weekend support
- Contributes to team effort by accomplishing related results as needed
Requirements:
- 5 years of previous purchase card experience or knowledge preferable
- Effective verbal and written communications, including active listening skills, verbal presentation skills and skill in presenting findings and recommendations.
- Highly proficient in Microsoft Office, especially in Excel and PowerPoint
- Strong analytical skills - collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions.
- Skilled in planning, project management and in maintaining composure under pressure while meeting multiple deadlines.
- Skilled in negotiating issues and resolving problems.
- Knowledgeable in statistical equations, formulas, etc.
- Superior customer service
- Ability to work effectively in a professional team environment.
Education:
BA /BS degree
Years of experience may be substituted for education. 4 years of experience for a Bachelor degree, 2 for an Associate degree.
If no degree, a minimum of 10 years of experience is required