Coordinator State Management Support Services

Job Description

Job Description

This position is considered Hybrid with an expectation to be in the Rosemont, IL office 1-3 times a month for All Staff Meetings, trainings, and department meetings. The compensation for this role will be based on experience within the given range on the job posting.

SUMMARY

The Coordinator of State Management Support Services partners with the Director to implement programs and services that support state associations and their members in meeting their operational, management, financial, governance, and leadership/professional development needs. The Coordinator plays a key role in ensuring state-level initiatives and activities contribute to the organization’s overall mission and strategic goals.

MAJOR DUTIES & RESPONSIBILITIES

Governance and Leadership Development Programs for State Associations (30%)

• Assists the director in designing, managing, and implementing both online and in-person governance and leadership development programs, ensuring they meet the unique needs of state associations and their members.
• Facilitates program logistics, including scheduling, communication, and participant coordination, to ensure smooth execution of governance and leadership initiatives.
• Supports program evaluation by collecting and analyzing participant feedback, compiling data, and preparing detailed reports that highlight program outcomes and areas for improvement.
• Contributes to the continuous improvement of governance and leadership development initiatives by researching best practices, proposing innovative ideas, and assisting in the development of new program content.
• Track participant engagement and assist in creating benchmarking dashboards for leadership program effectiveness.
• Maintains and updates program materials and resources, ensuring that all content is current, relevant, and accessible to state association leaders.
• Assists in building a resource hub with toolkits, templates, and case studies on governance best practices.

Providing Enhanced Services and Consulting Support for State Associations (25%)

• Supports tailored consulting and referral services by assisting state associations in enhancing their organizational infrastructure and sourcing resources aligned with their mission, vision, and goals.
• Assists the Director in navigating internal services and resources while coordinating connections to external solutions as needed.
• Coordinates scheduling and logistics for à la carte service requests
• Assists in the orientation and development of state association board members and leaders by helping to create role descriptions, orientation materials, and succession planning tools.
• Coordinates logistics for independent organizational assessments, supporting state associations in receiving objective analyses and actionable recommendations for growth.
  
  

State Organizational Development Committee (SODC) Staffing Support (15%)

• Works with director in staffing the activities of the State Organizational Development Committee
• Assists, as assigned, with the implementation of yearly State Organizational Development Committee (SODC) Objectives and Charges.
• Maintains records of SODC member terms, meeting participation, and deliverables; track completion of committee objectives and KPIs throughout the year.

Administrative/Operational Duties (15%)

• Collaborates with the Membership Assistant to fulfill various operational and foundational tasks including but not limited to: updating state association rosters and assigning user roles in the membership database system
• Schedules meetings/orientations, executes the annual departmental communications calendar, and maintains state leaders resource library
• Assists in the preparation & promotion of the annual member survey
• Coordinates data reports as requested by AANA members and staff, including the preparation of slides with national and state-specific membership data.
• Supports the creation and promotion of a quarterly newsletter or email digest tailored to state leaders, highlighting resources and best practices.
• Serves as main point of contact for CRM tickets, ensuring accurate follow-up on service requests and inquiries.
  

State Association Financial Assistance Program (10%)

• Manages the Organizational Health Allocation/Strategic Reserve Fund (OHA/SRF) Program
• Processes OHA/SRF grant applications and invoices for reimbursement, and assists in the development and preparation of OHA/SRF budget reports

Other duties, as assigned (5%)

• Participate in internal working groups related to member engagement, volunteer development, component relations, or organizational effectiveness, as assigned.
• Other duties, as assigned

Want to help get your resume to the top? Take a look at the experience we require:

EXPERIENCE & SKILLS

• 3-5 years of association management experience, preferably focused within component relations role working with volunteer leaders, committee members, etc.
• Previous experience coordinating in-person and online programs.
• Ability to build/maintain positive relationships with state associations and volunteer leaders.
• Advanced proficiency with MS Office and volunteer or association management software & content management systems.
• Proficiency in understanding budgeting and financial management.
• Demonstrated ability to lead a team, delegate effectively and make sound decisions in a timely manner.
• Excellent project management and organizational skills to manage multiple projects and deadlines
• Strong communication, customer service, and problem-solving skills.
• Strong work ethic, analytical skills, and attention to detail.
• Ability to work well and communicate with staff at all levels of the association.

EDUCATION/CERTIFICATIONS/LICENSES:

• Bachelor’s degree in a related field of study relevant to this position is required.
• CAE credential a plus.

ADA Requirements

Physical Requirements:

Performs mainly sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Reasonable accommodations may be made to successfully perform the job's essential functions. Must be able to operate routine office equipment. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Working Conditions:

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Compensation & Benefits:

AANA invests in its people. Here are the main components of our total rewards package.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – Each department has a budget every fiscal year for you to use toward professional development or you may also be a mentor/mentee in our internal mentoring program.
• Work-Life Balance – AANA offers Paid Time Off (PTO) at a minimum of 15 days per year for new employees that is prorated for your first year of hire. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year as well as:
  • AANA offers a compressed work week schedule.
  • Paid Winter Closure- AANA is closed from December 25th through January 1st each year.
  • 3 Floating Holidays per year

1. 1 “Culture/Heritage Day” per year for those that want to celebrate a holiday that is relative to their culture and/or heritage
2. 1 “Volunteer Day” per year- exchange one workday per year for a full day of volunteering at a non-profit organization of your choice

• Tuition Assistance – We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

A Little Bit About Us:

The American Association of Nurse Anesthesiology (AANA) advances, supports, and protects nurse anesthesiology. We are the transformative leader in driving innovation and patient-centered excellence in anesthesia and healthcare. Our core values include Integrity, Member-Centered Approach, Diversity, Equity & Inclusion, Advocacy, and Growth Through Excellence. Our motto is “Safe and effective Anesthesia Care for Every Patient.”

Headquartered in Rosemont, Illinois, and founded in 1931, AANA has a longstanding history of supporting Certified Registered Nurse Anesthetists (CRNAs), helping to improve patient care, and advancing the nurse anesthesiology profession overall. With more than 65,000 CRNAs and nurse anesthesiology resident members and 130 staff members, AANA is the transformational leader driving innovation and excellence in healthcare. Interactions with key stakeholders, such as members, professional organizations, government, and payors, will help to advance these objectives in support of the professional practice of anesthesiology.

Why work at AANA?

Our culture at AANA and appreciation for work-life balance is unmatched. At AANA, we put our employees first and understand they are our greatest asset. Leadership at AANA has open eyes, open ears, and open minds. Our goal is to continually find ways to improve both the CRNA profession and overall employee experience for our staff.

EEOC STATEMENT

As an equal opportunity employer, AANA is committed to maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. To provide equal employment and advancement opportunities to all individuals, AANA strictly prohibits discrimination against all employees and applicants for employment on the basis of race, color, national origin, religion, sex, pregnancy (including childbirth and conditions related to pregnancy or childbirth), ancestry, age, disability, creed, genetic information, marital status, membership in the national guard, military service or veteran status, sexual orientation, gender identity or expression, or any other basis protected by applicable law. Accordingly, all employment decisions at AANA, including but not limited to in recruiting, hiring, compensation, training, promotions, discipline, and termination will be made based only on individual merit, qualifications and abilities, and AANA’s and resources.