Job Description
Job Description
eShow is a global leader in event management and software solutions located in South Barrington, IL.. As a team, we deliver innovative and memorable event experiences with tremendous impact to our clients. As our company continues to grow, it is equally important to grow our team with the right talent that can make their own impact.
Position Description
We’re looking for a Product Specialist to provide ongoing support to our clients and ensure they get the most out of the eShow platform. The ideal candidate will be skilled at building strong client relationships, tailoring our product to align with each client’s business practices, and actively working to reduce churn.
In this role, you’ll work directly with clients to help resolve issues, provide guidance, and ensure their satisfaction throughout their partnership with us. You’ll also collaborate closely with internal teams to make sure client questions and concerns are addressed quickly and effectively.
Job Requirement and Responsibilities:
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Become an expert in the eShow software and educate customers on the use and benefits of our products
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Promote value through customer experience via telephone, email, screen share, and face-to-face communication.
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Set day-to-day expectations with client using clear and concise communication
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Manage client training and contribute to educational materials
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Serve as a product, company and industry ambassador, keen on educating clients on the capabilities of the eShow product.
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Keep clients up to date on new features and products
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Work closely with Sales, Support and other Technical teams to ensure an exceptional customer experience.
Customer Service Skills:
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Provide exceptional customer service to all clients by listening to and assisting clients while exceeding their needs, as well as demonstrating an excellent knowledge of eShow products.
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Service clients, including understanding the nature of client inquiries, determining next steps, and pursuing issues to successful and prompt completion.
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Assist the client with understanding best practices where applicable in order to help deter from bad decisions early in the event lifecycle.
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Ability to understand the customer's profile including unique service requirements, expectations & business/industry segment.
Qualifications and Education Requirements:
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2-3 years of experience in event industry
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Minimal travel required in and out of state
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Previous project and/or client management experience
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Excellent computer and technology skills
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Heavy use of the Google Suite
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Development of attainable timelines for each event
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Strong attention to detail and follow-through
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Excellent written and verbal communication skills
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Ability to multi-task and manage multiple client deadlines
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Strong analysis and judgement skills
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Work well in a team environment
An Equal Opportunity Employer- eShow is dedicated to providing a work environment that supports, inspires and celebrates our individualities. Therefore, eShow prohibits discrimination based on race, color, gender, national origin, age, status of disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status by local, state or federal law.
Company DescriptionJoin eShow and Shape the Future of Event Management!
At eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly.
Our comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning.
At eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry.
Join our team and be part of shaping the future of events!
For additional information, please visit https://www.goeshow.com
Company Description
Join eShow and Shape the Future of Event Management!\r\n\r\nAt eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly.\r\nOur comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning.\r\n\r\nAt eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry.\r\n\r\nJoin our team and be part of shaping the future of events!\r\n\r\nFor additional information, please visit https://www.goeshow.com