Job Description
Job DescriptionDescription:
Join a Team that Treats You Like Family—and Works Together to Make a Positive Difference
At Old Hickory Credit Union, we’re more than just a financial institution – we’re a close-knit team that’s been serving our neighbors since 1934. We’re passionate about providing exceptional member service and building genuine connections with our members. For over 90 years, our employees have been the heart of everything we do, and we’re committed to helping them learn, grow, and succeed.
What’s great about working at OHCU:
- Competitive pay and a robust benefits package
- Paid on-the-job training to help you succeed starting day one
- Career growth opportunities within a stable, community-driven organization
- A welcoming workplace where your contributions truly matter
We’re currently looking for an outgoing, dependable, and service-focused Teller to join our Old Hickory, TN branch. In this full-time role, you’ll be the friendly, smiling face that greets members, assists with transactions, and helps make their day a little brighter, all while being part of our mission: “Making a Positive Difference in our Neighbors’ Lives”. If you’re ready to work with a team that values integrity, compassion, and community, we’d love to meet you!
This isn’t just another position – it can be your opportunity to build a future you’ll be proud of. Are you ready to take the next step in your career?
Typical working hours: 7:50 AM - 4:00* PM Monday-Thursday, 7:50 AM - 5:00* PM Fridays
*plus time to wrap up and close, which varies by day
Duties/Expectations:
Training is provided to all new hires at our headquarters in Donelson.
- Provide exceptional service to all OHCU members
- Process accurate financial transactions involving cash and checks with a high level of professionalism and confidentiality
- Balance a teller drawer daily
- Assist members with inquiries and problem resolution in a timely manner
- Perform basic account maintenance on member accounts
- Scan work and documents along with other daily responsibilities
- Offer/suggest products and/or services to members
- Must be outgoing and able to have discussions with our members regarding their needs
- Team player who can collaborate effectively with colleagues
- Strong attention to detail
- Ability to work efficiently in a fast-paced environment (especially during peak times)
- Punctual and reliable
- Perform other duties as assigned
Benefits:
- Medical, Dental, Vision
- 401K with Company Match
- Life (company paid)
- Short Term Disability (company paid)
- Long Term Disability (company paid)
- Telemedicine (company paid)
- Paid federal holidays after probation
- Paid Time Off
- Birthday time off
- Tuition reimbursement
Requirements:
Qualifications/Skills:
- Bilingual (Spanish) is a plus
- Strong communication skills to interact with members and colleagues in a professional manner
- Experience in use of PCs (Windows computers), calculators, and other office equipment
- Prior experience in a customer service role is preferred
- Prior experience in a cash handling role is preferred
- High School diploma or equivalent
- Able to pass a background check and a drug screen
- Candidate must successfully pass an employment credit check. Any current delinquencies or bankruptcies still showing on the credit report may result in failure of the check. The review may include, but is not limited to, past due items, late payments, unpaid charge-offs, collections (non-medical), judgments, bankruptcies, repossessions, and foreclosures.
Equal Opportunity Employer: Old Hickory Credit Union does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
*In addition to the hourly base rate, this position is eligible for additional quarterly incentives.*