Marriott Austin North - Operations Supervisor

Aimbridge Hospitality

Round Rock, TX, USA

Published: 6/14/2022

Full Time

Job Description

The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel, under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating departments. The Operations Supervisor may function to support a number of areas at the property including: Housekeeping, F&B, Front Office, and Banquets (as applicable by hotel). Other duties may be assigned as required by the business demand.

QUALIFICATIONS:

At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
Must have a valid drivers license for the applicable state.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.

JOB RESPONSIBILITIES:

Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Maintain a friendly and warm demeanor at all times.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Establish and maintain good communications and teamwork with fellow associate and other departments within the hotel (set example for other associates, be a team leader).
Monitor all VIP and special guest requests, as well as being familiar with all in-house groups.
Fully comprehend and execute all relevant phases of the front desk computer system and checklist.
Be familiar with P.M.S. system used in the hotel.
Monitor and follow up on all servers/baristas/bartenders cash overages and shortages (as applicable by hotel).
Follow and enforce all Aimbridge Hospitality policies.
Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers.
Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores.
Assist food and beverage department, front desk operations and housekeeping department based on volume and need (as applicable by hotel).
Assist in training of new hires and current associates on a regular basis.
Assist the FOM in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).
Be familiar with emergency procedures and able to react to emergency situations by knowing locations of fire extinguishers and exits.
Assist in monthly inventories and reconciliations.
Immediately follow up on accidents, problems or guest complaints in the food and beverage department, as well as the front desk.
Answer all guest inquiries in a timely and professional manner.
Help maintain productivity levels at or above budgeted standards.
Perform other duties and/or attend meetings or trainings, as required by management.
Access to back of house areas of the hotel and sensitive information
Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank
Interact and occasionally have unsupervised contact with guests and/or colleagues
Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
Drive safely on behalf of the company for business reasons
Maintain a high level of trust and responsibility
Represent the company with certain level of reputation and good character as well as exercise sound judgement

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan

PROPERTY INFORMATION:

At Marriott Austin North, were passionate about delivering exceptional service and creating memorable experiences for our guests. Located just north of downtown Austin, our hotel provides a welcoming environment for guests, and an exciting, dynamic workplace for team members. We are located just north of Austin near I-35 and US 183, which provide various public transit routes serviced by CapMetro. As part of our team, youll be an integral part of delivering the Marriott experience: known for its personalized service, thoughtful amenities, and commitment to making each guest feel valued. Whether youre working directly with guests, maintaining a clean and comfortable environment, or collaborating with colleagues across departments, your contribution will play a key role in the success of our hotel. As part of Aimbridge Hospitality, we believe in nurturing professional growth and providing opportunities for employees to shine. If youre excited about joining a forward-thinking team that celebrates innovation and personal development, wed love for you to apply.

Application deadline for Colorado positions: