Job Description
Job DescriptionJob SummaryWe are seeking a Medical Receptionist to join our team! As a Medical Receptionist, you will be responsible for greeting patients who come in the door, checking them in, and pulling relevant patient files or obtaining new patient information. You will also answer phone calls and direct them to the appropriate place, mail or fax documentation to the appropriate offices, and maintain excellent medical and correspondence records, as appropriate. The ideal candidate is very organized, has strong customer service and interpersonal skills, and works well independently and within a team.
Responsibilities
· Greet patients and visitors in a professional and energetic manner upon entering the office.
· Smile and acknowledge all patients and visitors upon entering the office.
· Check patients in and out for their appointment.
· Collect outstanding balances, coinsurances, deductibles, copays and self-pay balances that are owed at the time of service.
· Schedule patient appointments within operational standards and documents appropriately.
· Accurately post payments and provide receipts to patients.
· Inform and promote the patient portal with the patients.
· Inform and promote Google reviews by the patients.
· Obtain insurance information and verify insurance.
· Reconcile individual daily receipts and money collected with end of day reports to confirm money balances.
· Answer incoming calls.
· Answer weave text messages in a timely manner with a professional attitude.
· Schedule online appointment requests in a timely manner and notify the appropriate people when completed.
· Document no shows in EMR.
· Maintain accuracy of patient demographics and insurance information by verifying this information at each patient encounter.
· Distribute delivery boxes to appropriate staff. Unpack Front desk boxes and distribute.
· Report broken equipment or unsafe building areas to the Practice Administrator.
· Unlock and lock the front door and turn on and off televisions at the beginning and end of clinic.
· Obtains accurate and complete information for hospital consults and forwards to the appropriate Medical Assistant/Physician according practice protocols.
· Addresses patient portal tasks according to practice protocols.
· Maintains patient confidentiality.
· Answer the telephone in a warm, friendly manner.
· Ability to multi-task in a fast-paced work environment while reminding organized and professional.
· May be required to perform other job related miscellaneous clerical duties.
Qualifications
· High school education or GED equivalent.
· Minimum two years of medical office experience.
· Working knowledge of general office duties.
· Working knowledge of insurance plans/payers (HMO, PPO, Medicare, Medicaid) is required.
· Good verbal and written communication skills.
· Good telephone communication skills.
· Demonstrated ability to use a computer with Microsoft Word, Outlook and EMR software.
· Excellent customer service is required.
· Ability to maintain confidentiality and thorough knowledge of HIPPA policies and procedures.
· Ability to establish and maintain effective, professional & respectful relationships with staff, patients, and families.
· Willingness to take responsibility for actions, act positively upon feedback from others.
· Must be dependable and able to work with minimal supervision.