Food & Beverage Manager

Job Description

Job Description

Located at an elevation of 6,700 feet in Kyle Canyon, The Retreat on Charleston Peak provides a peaceful getaway just a short 45-minute drive from the bustling Las Vegas Strip. Surrounded by the beauty of the Spring Mountains National Forest, our cozy lodge offers a serene escape from city life.

Guests can indulge in exquisite meals at the Canyon Restaurant, relax with a refreshing drink while admiring mountain views, unwind in the bar room equipped with a pool table and TVs, or venture out to explore the nearby hiking trails. Boasting three stunning event venues, The Retreat is the ideal spot for weddings, celebrations, and special gatherings. Our committed team ensures top-notch service from the moment you check in until you depart, ensuring a seamless retreat into nature's splendor.

The primary responsibilities of the Food & Beverage Manager revolve around overseeing the efficient and safe operation of the restaurant and other related outlets (such as the Lounge, Room Service, Banquets, etc.).

This role involves supervising a team dedicated to delivering exceptional guest service while maximizing profitability for the hotel. Additionally, the manager ensures compliance with health and safety standards as per state and federal regulations. Providing guidance, support, and resources to the restaurant and banquet staff is crucial, along with close coordination and communication with the Executive Chef regarding expected volumes, event schedules, menus, and more.

Key Qualities:

• Effective listening and communication skills
• Initiative and ability to work independently and within teams
• Leading by example
• Good judgment, discretion, and problem-solving skills
• Exceptional customer service
• Multi-tasking and remaining composed under pressure
• High level of professionalism, integrity, and follow-through

Our Core Values

Integrity:

We prioritize honesty, genuineness, and transparency in all interactions.

• Concern For Others:
• Caring for both our team members and guests is at the heart of what we do.
• Collaboration:** Embracing diversity and fostering a welcoming environment for everyone.
• Accountability
• Learning from mistakes, striving for improvement, and being accountable.

Hospitality Soul:

• Creating lasting memories and enjoyable experiences for both guests and team members.

Additional Details:

• Applicants for this position must have legal authorization to work in the United States.
• Upon employment, completion of the I-9 form within the initial three days is mandatory.

Key Job Functions:

• Punctuality and regular attendance
• Flexibility to work varied schedules, including weekends, nights, and holidays
• Effective verbal and written communication
• Following instructions from supervisors
• Prioritizing safety in the workplace
• Accommodating disabilities with reasonable adjustments

Employee Expectations:

• Maintain a positive and helpful attitude towards guests and colleagues
• Greet guests warmly and attend to their needs promptly
• Adhere to all hotel policies and procedures
• Respect guest privacy
• Report any on-duty injuries immediately
• Ensure a safe environment by identifying and reporting potential risks
• Arrive on time and in appropriate attire
• Complete tasks efficiently and maintain cleanliness in the work area
• Demonstrate teamwork and willingness to assist beyond assigned duties
• Obtain approval for overtime work
• Fulfill additional responsibilities as assigned

Compensation:

$55,000 - $60,000 yearly

Responsibilities:

• Supervise the restaurant, meeting/catering facilities, lounge, and all other applicable outlets in Mt Charleston, NV, US.
• Develop promotions and marketing programs to attract guests to the restaurant and other outlets.
• Create programs, menus, promotions, and advertising to boost sales, increase revenues, and drive guests to the restaurant and outlets.
• Coordinate with the Sales Dept. to ensure smooth delivery of all meetings/banquet contracts.
• Provide support to all F&B employees and be capable of fulfilling all positions if needed due to unexpected volume or training requirements.
• Prepare work schedules based on forecasts, staff guidelines, and labor productivity goals for the Mt Charleston location.
• Ensure all beverage servers are trained in local and state beverage service laws and comply with company beverage service policies.
• Oversee financial performance and GSTS goals as outlined by Lark Hotels in Mt Charleston.
• Enforce the hotel’s cash handling policies and procedures effectively.
• Collaborate with the GM and Kitchen Management to manage restaurant supply purchases, monitor inventory, and prevent shortages in Mt Charleston.
• Participate in the month-end inventory when necessary at the Mt Charleston location.
• Engage in the daily operation of the restaurant/Bar at Mt Charleston.
• Ensure accurate and prompt Room Service, including retrieving trays daily and completing callbacks.
• Personally gather guest feedback on the overall restaurant experience at Mt Charleston.
• Maintain high standards of cleanliness and décor consistently at the Mt Charleston location.
• Manage costs effectively by limiting waste, breakage, and theft, as well as minimizing comps; conduct price shopping and oversee labor management at Mt Charleston.

Qualifications:

• The Food & Beverage Manager in Mt Charleston, NV, US should possess strong leadership qualities, including the ability to motivate, mentor, and counsel team members effectively with proper documentation.
• Excellent people skills are essential, demonstrated through attentive, friendly, and courteous service, fostering collaboration, building rapport, and working effectively with others while earning trust and respect.
• Communication skills play a crucial role, requiring the ability to communicate clearly and professionally both verbally and in writing, with strong writing skills in spelling, punctuation, and grammar.
• Problem-solving and analytical skills are necessary, involving the ability to identify issues, gather and analyze information to understand problems, and implement effective solutions and best practices.
• Judgment and discretion are key qualities, as the manager must handle confidential information appropriately and maintain confidentiality at all times.
• Organizational and time management skills are vital, enabling the manager to schedule tasks effectively, multitask, prioritize, follow through, and work efficiently with minimal supervision.
• Attention to detail is crucial, as the manager must follow instructions meticulously and ensure thoroughness and accuracy in task completion.
• Proficiency in computer skills and technology is required, including knowledge of Microsoft Office, Google Suite, and general office equipment operation.
• The ideal candidate should have a minimum of 5 years of related work experience, preferably in management or supervisory roles, along with a college degree or equivalent combination of education and work experience. Serve-Safe Certification and TIPS certification are also required.
• Performance will be measured based on ongoing feedback from supervisors, attendance, productivity, feedback from staff, guest comments, and scores.
• The position involves physical demands in a hotel environment, requiring extended periods of walking, standing, bending, and lifting up to 50 pounds, as well as moderate to frequent computer use and extended workdays during peak periods. Reasonable accommodations will be made for individuals with disabilities to perform essential job functions.

About Company

Nestled at 6,700 feet in Kyle Canyon, The Retreat on Charleston Peak offers a serene escape just 45 minutes from the Las Vegas Strip. Surrounded by the Spring Mountains National Forest, our rustic lodge provides a tranquil haven from city life. Guests can savor gourmet meals at the Canyon Restaurant, enjoy a cool drink amidst mountain vistas, relax in the bar room with a pool table, TVs, and other games, or explore nearby hiking trails. With three incredible event spaces, The Retreat is the perfect destination for weddings, celebrations, and special gatherings.

Our Values embody:

• Integrity: We are honest, genuine, and transparent in our interactions.
• Concern for Others: We care for each other and our guests.
• Collaboration: We value diversity and the “come as you are” spirit and personality.
• Accountability: We make mistakes, learn from them, and strive for continuous improvement.
• Hospitality Soul: We have fun creating lifelong memories for each other and for our guests.