Job Description
Job Description
Patient Scheduling Coordinator - Help Improve Access to Mental Health Care!
Rural Psychiatry Associates is seeking a Patient Scheduling Coordinator to join our growing team! If you are highly organized, detail-oriented, and passionate about delivering exceptional patient care, this is your opportunity to make a meaningful impact in mental health services.
Why Join Us?
At Rural Psychiatry Associates, our mission is to provide high-quality mental health care to communities that may not otherwise have access to these essential services. Through both in-person and telemedicine care, we serve patients of all ages across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska in hospitals, clinics, schools, and senior living facilities.
As a Patient Scheduling Coordinator, you will play a vital role in ensuring a seamless scheduling process, helping patients access the care they need while supporting our healthcare providers in optimizing their schedules.
The Role: What to Expect
- Location: Based in our Fargo, ND office.
- Schedule: Full-time, Monday - Friday.
- Collaborative Support: Work closely with patients, healthcare providers, and administrative teams to coordinate efficient patient scheduling.
Key Responsibilities
- Appointment Scheduling: Efficiently schedule patient appointments, optimizing provider availability.
- Patient Communication: Provide exceptional customer service by assisting patients with scheduling inquiries and appointment-related concerns.
- Record Management: Maintain accurate and up-to-date appointment records while adhering to confidentiality and HIPAA guidelines.
- Coordination & Follow-Up: Ensure smooth patient flow by coordinating follow-up care and rescheduling as needed.
- Insurance & Demographics: Accurately input and verify patient demographic and insurance information.
- Telehealth Support: Maintain a thorough understanding of telehealth technologies to facilitate virtual appointments.
- Administrative Support: Assist with additional scheduling and clerical tasks as needed.
What We're Looking For
- High school diploma or equivalent required.
- Experience in scheduling appointments, preferably in a healthcare setting.
- Strong communication skills, both written and verbal.
- Attention to detail with the ability to multitask in a fast-paced environment.
- Proficiency in electronic health record (EHR) systems and general computer skills.
- Ability to maintain patient confidentiality and adhere to HIPAA regulations.
- Highly organized, self-motivated, and able to work independently.
- Strong time management and prioritization skills.
- Willingness to learn and adapt to new technologies.
What We Offer
We prioritize the well-being of our team members just as much as our patients. Our benefits include:
- Medical, Dental & Vision Insurance
- Long & Short-Term Disability Insurance
- Life Insurance
- 401(k) Retirement Plan
- Generous Paid Time Off (accrual based on hours worked)
- Paid Holidays
If you're looking for a rewarding career in healthcare administration where you can truly make a difference, apply today!
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