Transfer Coordinator

Job Description

Job DescriptionDescription:

Job Summary:

The Transfer Coordinator promotes transport as a key strategy to achieve better outcomes for animals in Santa Fe and our partner communities. The Transfer Coordinator networks across the animal welfare industry and collaborates internally to ensure alignment with pathway planning, organizational philosophy, best practices, financial sustainability, and population management priorities. This is a job for someone who loves managing a lot of moving parts while keeping an eye on the big picture in a mission-driven environment.

Essential Functions and Responsibilities:

• Cultivate relationships with regional and interstate partners to transfer animals into and out of the Shelter
• Work closely with all primary animal contact teams to evaluate and implement incoming and outgoing transfers
• Collect and distribute information about animals being considered for transfer
• Provide logistical support for transfers, including travel planning and budget compliance
• Maintain familiarity with transport best practices and interstate regulations
• Ensure humane housing and support for animals in preparation for travel, including in foster homes
• Review medical histories, coordinate health checks for interstate travel, and order appropriate medications
• Coordinate medication administration and medical care with transporters and transfer partners
• Recruit, qualify, and train volunteer drivers in collaboration with the Volunteer Services department
• Process financial transactions including check requests, credit card authorizations, and purchase orders
• Provide logistical support in the case of natural disasters or Shelter emergencies, including emergency transport
• Occasionally serve as driver, either solo or as part of a team, and facilitate load up/unloading
• Collaborate with organizations such as pilot-, airline-, and volunteer-run transport network programs
• Manage programs and protocols across departments to achieve greater efficiency and mission success
• Maintain accurate animal records using the shelter’s population database software
• Assist the foster department as needed to build capacity and mutual support
• Collaborate with the Development department to feature transfers in press, public relations, and marketing
• Promote at all times, both internally and externally, a positive attitude and image regarding the Shelter
• Model the Guiding Principles, Rules of Engagement, or other standards adopted by SFAS to govern our work
• Achieve Fear Free Certification or another Shelter-approved program to promote safe, humane animal handling
• Maintain compliance with all organizational policies and procedures
• Work on most holidays, excluding Thanksgiving and Christmas
• Other duties and special projects as assigned

Requirements:

Education and/or Work Experience Requirements:

• Communicate effectively in English, both written and orally, with the public, staff, volunteers, and management
• Excellent computer proficiency including but not limited to MS Office – Word, and Excel, Google Suite, and mass email services
• Must be adaptable for on-the-job training including our shelter population management software
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary communication
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High school diploma or GED required
• Bachelor’s degree preferred
• Two years’ experience providing volunteer or customer service a plus
• Ability to show tact, good judgment, and absolute confidentiality
• Valid New Mexico driver’s license required; must be able to drive shelter vehicles and be insurable
• Occasional early morning or late night hours may be required to facilitate transfers

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance
• Ability to perform repetitive motion, including computer work; sitting, standing, walking, reaching, and bending
• Must be able to lift and carry up to 50 lbs. and assist others as needed for larger animals
• Must be able to endure frequent interruptions and handle a great deal of flexibility in assignment of job duties
• Must be able to talk loudly over animal noises when necessary
• Manual dexterity for handling and examining animals as well as for entering data into the computer system
• Ability to handle exposure to large numbers of potentially dangerous, fast-moving animals and other working conditions such as poor ventilation, heat, cold, sudden temperature changes, wet quarters, noise, medical and surgical odors, as well as animal odors and dander
• Ability to safely handle animals of varying temperaments including large dogs and under socialized felines
• Ability to listen and speak clearly on telephone