Job Description
Job Description
Competitive Compensation – Impressive Benefits – Potential for Growth – Work/Life Balance
Now hiring in Matthews, Charlotte, and Mint Hill areas!
Killingsworth Environmental is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, safe treatment options, and we want you! We are seeking a full-time Collections Specialist to join our growing team.
Principal Responsibilities
- Provide stellar customer service from the greeting to the conclusion of the call.
- Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers.
- Contact clients to discuss their overdue payments.
- Ensure debt reclamation efforts are performed in a manner consistent with all pertinent regulations and company policies.
- Manage delinquent accounts for debt collection efforts.
- Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt.
- Help customers understand their account ensuring satisfaction.
- Monitor and respond to customer emails.
- Utilize Pestpac consistent with AXC standards placing notes in accounts to document collection efforts.
- Forward call for cash payments that are received to the Customer Service Center.
- Document and escalate infractions reported by our customers.
- Comply with all company policies and procedures with all employees.
- Encourage and foster a harmonious workplace with a positive attitude.
- Collaborate with team members as needed.
- Maintain acceptable attendance and tardiness records.
- Other duties as assigned
Preferred Qualifications:
- Exceptional verbal and written communication skills
- Committed to accuracy
- Ability to demonstrate flexibility when needed
- Ability to work effectively in PestPac
- Exceptional customer service disposition
What we offer:
- Competitive wages
- Complete Health Care Package with Employer Contributions
- Free Life Insurance
- 401K with Employer Matching
- Paid Time Off
- Paid Holidays
- Advancement Opportunities for people with the right attitude (we are growing!)
- Paid Training
- Employee referral bonus
EOE
Job Posted by ApplicantPro