Job Description
Job Description
Customer Service Coordinator
Non-Exempt Part-Time/Flexible Schedule (30-32 hours per week) Or Full Time
Work-Life Balance Meets Professional Growth
About the Opportunity
Are you a highly organized professional seeking a flexible, part-time role where you can make a meaningful impact? We're looking for an experienced Customer Service Coordinator to serve as the operational backbone of our pharmaceutical distribution team.
In this pivotal role, you'll provide essential administrative support to our CEO and Account Managers while managing the day-to-day coordination that keeps our operations running smoothly. You'll be the welcoming face of our company, the problem-solver clients rely on, and the organizational force that ensures excellence in everything we do.
What You'll Do
Front Office & Client Support
• Serve as the first point of contact for visitors, clients, and partners, creating a professional and welcoming environment
• Screen and direct incoming communications, ensuring efficient routing and timely responses
• Research product information and provide accurate pricing quotes to support client needs
• Deliver exceptional customer service that reflects our commitment to excellence
Order & Workflow Coordination
• Manage the complete order cycle: receive inquiries, provide quotes, confirm orders, and coordinate purchase orders with vendors
• Coordinate product returns and recalls with precision and compliance
• Provide backup support for Account Managers, ensuring seamless operations
• Escalate issues appropriately to Account Managers or CEO when necessary
Shipping & Receiving Management
• Receive, process, and track product deliveries with meticulous attention to detail
• Prepare comprehensive shipping documentation for domestic and international shipments
• Coordinate with carriers, freight forwarders, and airlines to ensure timely delivery
• Obtain and verify shipping requirements, ensuring all documentation is complete and accurate
Administrative Excellence
• Maintain organized filing systems and databases for invoices and packing lists
• Manage office supplies and shipping materials, ensuring operational readiness
• Handle miscellaneous operational activities that support the team's success
What We're Looking For
Required Experience & Skills
• Minimum 2 years of relevant administrative or customer service experience
• Advanced proficiency with Microsoft Office Suite and general computer applications
• Exceptional organizational skills with meticulous attention to detail
• Excellent written and verbal communication skills
• Strong customer service orientation with demonstrated interpersonal skills
Core Competencies
• Self-directed professional who thrives with minimal supervision
• Quick learner who adapts easily to new processes and systems
• Expert time management and prioritization abilities
• Strong problem-solving and critical thinking skills
• Proven ability to multitask effectively and meet deadlines under pressure
Professional Qualities
• Reliable, motivated, and resourceful with a proactive mindset
• Pleasant and professional demeanor with cooperative team spirit
• High degree of integrity and discretion when handling confidential information
• Willingness to jump in wherever needed to support team goals
• Collaborative approach with ability to work effectively in a small team environment
What We Offer
We understand the importance of work-life balance and rewarding our team members. As a part-time Customer Service Coordinator, you'll enjoy:
Flexible Work Schedule
• Part-time schedule: 30-32 hours per week
• Flexible scheduling that supports your work-life balance
Competitive Compensation Package
• Competitive hourly rate commensurate with experience and qualifications
• Eligibility for discretionary performance bonuses
Comprehensive Benefits
• Full healthcare coverage (medical, dental, vision)
• 401(k) retirement plan with generous company matching
• Additional benefits designed to support your overall well-being
Professional Environment
• Supportive, collaborative team culture where your contributions matter
• Direct interaction with leadership and opportunity to make an impact
• Diverse responsibilities that keep the role engaging and dynamic
• Opportunity to develop skills in pharmaceutical logistics and operations
Ready to Make a Difference?
If you're looking for a part-time role with purpose, where your organizational skills and customer service excellence can shine, we want to hear from you. Join a team that values flexibility, professionalism, and the unique contributions each person brings.
This is a non-exempt, part-time position (30-32 hours per week).
We are an equal opportunity employer committed to building a diverse and inclusive workplace.