Job Description
Job Description
Adecco is hiring and looking for people like you! Don't miss this opportunity and apply now!!!
Adecco is currently assisting one of its clients in their search for a Client Relationship Manager in Chicago, IL:
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Pay Rate: $48.44
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M-F: 8 am- 5 pm (hybrid)
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Temp to hire
Requirements:
- Experience in Future and Options
- Experience in OTC derivatives
-Experience in Client Facing
Responsibilities:
• Subject matter expert for client queries regarding trades, positions, lifecycle events, commission, reporting, product offering
• Navigate the organization (central point of contact for client) by doing research and/or internal outreach to get responses to client queries and escalations
• Escalation point for clients as well as internal teams that are looking to drive resolution on critical initiatives
• Coordinate outreach and understand clients’ intentions around last trade date, esp. on physically settled contracts, and options expiries
• Coordinate client requests for additional access to the Mercury portal
• Establish frequent dialogue with the Marketing team keeping them abreast of client concerns or product asks and tracking this via internal databases
• Establish regular meetings with priority clients to drive discussions around metric trends, outstanding issues (OILs), and strategic industry focus areas.
• Meetings should encompass a holistic view of the operational side of the relationship (Product, Collateral, Brokerage, Clearing, etc.)
• Meetings should have set agendas, accompanied by presentations where applicable, and should be followed up with call reports
• Work with Client Service Relationship Managers to establish prioritization on priority client OILs, keep OILs updated in sharepoint, and ensure regular focus on moving solutions forward
• Work with clients to move them toward self-service opportunities on the portal, reduce client accommodations, and use etask/tableau metrics to look at opportunities for reducing manual processes
• Maintain client profiles, procedures and up to date contact information
If you are interested and meet the requirements, you should apply and start becoming part of our team!
This position is managed by one of Adecco’s National Recruitment Teams, not your local branch. To be considered, please follow the application instructions provided.
Pay Details: $48.44 per week
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance