Job Description
Job Description
What You’ll Do
As the Admissions Assistant, you’ll contact individuals who have enrolled in the treatment program as part of a communication checkpoint. You’ll guide prospective participants through the admissions process with care, professionalism, and efficiency—answering questions, gathering information, and escalating any complex issues to the Admissions Specialist.
Key Responsibilities
- Make outbound calls to program participants as part of a scheduled touchpoint cadence, ensuring interactions are compassionate, courteous and efficient.
- Escalate complex inquiries to senior Admissions Specialists when needed.
- Support the admission process by communicating with prospective participants, collecting required documents, and ensuring timely follow up.
- Facilitate the admission process for qualified callers, ensuring all criteria are met.
- Accurately document and transcribe call details while maintaining confidentiality of sensitive information.
- Balance independent work with team collaboration to ensure smooth operations and excellent service.
- Communicate clearly and effectively in English, primarily over the phone.
- Ability to maintain confidentiality of information, multi-task and transcribe general call details.
Qualifications - Education and Experience:
- High school diploma or general education diploma (GED) required.
- Able to professionally communicate with empathy.
- Customer service experience is preferred.
- Previous experience with admissions and / or behavioral health preferred.
Company DescriptionWho We Are:
Peyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.
What We Do: We innovate. We understand. We collaborate. We move forward. We get IT done.
How We Do It:
We partner with world-class organizations that offer exciting career paths to their employees.
We cultivate relationships with the best and brightest talent in the marketplace.
We leverage technology in a way that is helping to redefine the staffing industry.
Our Results: We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.
Company Description
Who We Are:\r\nPeyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.\r\nWhat We Do: We innovate. We understand. We collaborate. We move forward. We get IT done.\r\n\r\nHow We Do It:\r\nWe partner with world-class organizations that offer exciting career paths to their employees.\r\nWe cultivate relationships with the best and brightest talent in the marketplace.\r\nWe leverage technology in a way that is helping to redefine the staffing industry.\r\nOur Results: We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.