Retail Pharmacy Operations Manager

Job Description

Job DescriptionDescription:

Do you have a passion for driving performance, streamlining pharmacy operations, and delivering top-tier patient care?
Can you turn KPIs and performance metrics into powerful tools that boost profits and inspire high-performing teams?

If you're prepared to make a profound, measurable difference, then your journey starts here at Northern Pharmacy.

Join us as our next Retail Pharmacy Operations Manager. This isn't a typical management position; it's a dynamic leadership role where you'll shape the future of our retail pharmacy divisions. You'll be the architect of innovation and the champion of execution, with a laser focus on compliance, efficiency, and growth. This is your opportunity to transform operations, empower teams, and leave your indelible mark on pharmacy services.

Requirements:

• Lead daily operations of retail and specialty pharmacy divisions.
• Supervise and mentor pharmacy staff (hiring, training, coaching, and performance management).
• Develop and implement Standard Operating Procedures (SOPs) aligned with company values and goals.
• Ensure compliance with all relevant pharmacy laws, regulations, and licensing requirements.
• Analyze financial reports to drive profitability and identify opportunities for cost savings.
• Collaborate with the illing team to reduce write-offs and improve accuracy.
• Optimize workflow and implement process improvements to increase efficiency.
• Maintain readiness for audits and inspections while ensuring excellent patient and customer service.
• Foster relationships with referral sources and external partners to drive business growth.
• Actively participate in business development through industry events, conferences, and training opportunities.

Qualifications:

• Certified Pharmacy Technician (CPhT) or higher required.
• Bachelor’s degree in Business, Healthcare Administration, or a related field required.
• Experience:
• Minimum of 5 years of management experience in a pharmacy or healthcare setting.
• Prior pharmacy operations experience strongly preferred.
• Skills & Competencies:
• Strong leadership, coaching, and team-building skills.
• In-depth knowledge of pharmacy operations, systems, and regulations.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and/or Google Workspace.
• Strong analytical skills to read and interpret pharmacy system reports and financial statements.
• Strategic thinker with a results-oriented mindset.
• Ability to implement continuous improvement in operational processes.

Benefits:

• Competitive compensation and bonus plan.
• Health, dental, and vision insurance.
• Health Savings Account (HSA) with company contribution.
• 401(k) with company match.
• Paid Time Off (PTO).
• Tuition reimbursement.
• Opportunities for professional development.

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace and are proud to be an Equal Opportunity Employer. We will provide reasonable accommodations to individuals with disabilities to perform essential job functions.