Job Description
Job DescriptionBanking Operations Analyst Job at a Glance
- Location: Jersey City, NJ
- Contract: W2 only, 4-6 month contract
- Pay: $55/hr
Key Responsibilities
- Proactive monitoring and support of the U.S. dollar clearing client base
- Credit, funding, and transaction limit management and oversight
- Management of client reporting and analytics
- Act as liaison between back office and client or front office as applicable
- Serve as main contact point for the network and help resolve all issues related to USD and CAD clearing business
- Support day-to-day business relationships for USD and CAD network clearing clients at the account level
- Coordinate with various internal stakeholders as required
- Drive processing efficiency by improving straight-through processing rates at the client level
- Drive customer satisfaction by working closely with clients to improve service delivery
- Escalate service-level inquiries as appropriate
- Oversee key control processes related to billing, risk, and management reporting
- Maintain ongoing dialogue with stakeholders to ensure high service levels
- Review and analyze reports related to client activity, including wire transfers and non-payment SWIFT messages
- Recommend and monitor KPIs to ensure SLAs and turnaround times are met
- Recommend procedural changes and efficiency improvements where necessary
- Interpret, manipulate, and analyze data to produce dashboards focused on improving client experience
- Work closely with development teams to create and implement management reporting
- Analyze data trends and provide insights through pattern analysis
- Investigate issues, determine root causes, and drive resolution
- Assist in preparation of monthly and quarterly dashboards
- Contribute directly to the operational permanent control framework
Required Skills
- Minimum 3 years of banking experience, including at least 2 years in correspondent banking, payment operations, or cash management products
- Knowledge of international wire transfers, SWIFT, and local clearing systems
- Knowledge of funds transfer operations and governing rules and regulations
- Experience with analytical reporting and strong proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Knowledge of data and report analysis
About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.
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